Manager, Professional Services

Thomson Reuters is seeking a Manager of Professional Services who will lead a Professional Services- Pagero Delivery Team of which roles such as Project Manager Implementation Consultants/-Specialists and Service Manager can be direct reports. This role will lead and develop those applicable roles. The Manager of Professional Services will partner with other Managers in the Professional Services organization and other centralized Solutions teams. This role will report directly to a Senior Manager or Director of Professional this role a strong customer-oriented mindset combined with a solid background in Professional Services Delivery is essential. Understanding the Pagero Network Platform and Function are crucial in developing the individuals. A solid foundation and knowledge about mandates and business processes are key.

About the Role
This position is instrumental in leading mentoring and working closely with our Implementations Consultants/-Specialists Project- and Service Managers. This role will have around 10-15 Direct reports.

Responsibilities:

• Lead a Team and develop individuals from entry level as to full fledged experts being the experts that our projects need to deliver on pipe and forecast.

• Lead a team in designing and implementing projects to assist customers in deploying their solutions.

• Assist with pre-sales activities including detailed project planning and conducting product demonstrations. Partner with Sales and Global Compliance & Reporting Leadership to secure new business.

• Lead and develop project plans

• Be in tight collaboration with Customer Integration in developing the right competence split in between the two functions.

• Implement Objectives Key Results and Strategies to drive growth.

• Manage capacity planning and key performance indicators (KPIs).

• Present and report to the Sr Manager/Director and within defined structures.

• Coach and develop Implementation Consultants/-Specialists Project- and Service Managers.

• Ensure competencies and capacities align with forecasts and demand.

• Establish standardized processes for managing global projects.

• Build relationships in close collaboration with Regulatory Affairs Country Launch Product and other former Pagero functions.

• Lead organizational change

About you

• Bachelors degree in related areas of system integrations IT Project Management.

• 8 years of experience in related field

• 6 years experience leader in Management and leading people

• 6 years of project management professional services software development or consulting experience.

• Proven successful track record in Business to Business

• In-depth knowledge of Pageros primary products and solutions.

• Good understanding of the technical foundation in Pagero Network and Platform

• Excellent in training coaching and building technical talents to Experts

• Deep understanding of Pagero customers general business process and needs connected to Order to Cash and Purchase to Pay.

• Experience in automatization and compliance of business transactions in the P2P/O2C

• Extensive experience of working with customers and senior stakeholders when delivering value

• Excellent communication presentation and skills

• Ability to transform customers business needs to a solution and business proposal

• Ability to successfully lead in an agile fast-paced environment developing new and unproven standards

• Proven ability to identify prospects and build long-term relationships.

• Excellent client relationship management skills including influencing and building relationships with a wide range of stakeholders including senior management. Ability to communicate complex concepts to a broad audience

• Innovative passionate self-starter. Persistence despite obstacles or setbacks comfort with ambiguity.

• Flexibility in adjusting to new different and changing business requirements and decisions

• Results-oriented focused on delivering results and relentless commitment to win

• Excellent and proven complex problem solving and conflict management skills

• Ability to understand and interpret fundamental workings and trends within target industry

• Excellent relationship building and influencing skills.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $99400 USD - $184600 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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