Customer Success Executive

Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use Do you thrive on guiding clients through their journey and ensuring they achieve long-term success If so wed love to hear from you!

About the role:

As a Customer Success Executive youll be a trusted advisor for our key customers typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clientsget maximum value from our market-leading software in either Accountancy or HCM supporting them at every step of the customer journey.

From onboarding and product training to adoption retention and beyondyoull be the bridge between our solutions and our customers success. Youll collaborate closely with colleagues in Customer Success Sales Operations and across the business ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.

What youll be doing:

• Managing a portfolio of customers and acting as their primary point of contact

• Building trusted advisor relationships and guiding customers to achieve their goals

• Leading the onboarding process and ensuring customers achieve value quickly

• Driving adoption satisfaction renewals and expansion opportunities

• Conducting regular check-ins business reviews and on/off-site meetings

• Acting as the voice of the customer internally to shape product and service improvements

• Maintaining a deep understanding of our products and advising on best practices

• Creating customer success plans tracking customer health and proactively addressing risks

• Partnering with teams across the business to deliver seamless customer experiences

What were looking for:

• Strong relationship-building and communication skills

• Proven experience in customer success account management or a client-facing role

• Ability to manage multiple customers and projects at once

• A proactive problem-solver with a customer-first mindset

• Comfortable engaging with senior stakeholders and driving value conversations

• Knowledge of SaaS education technology or school systems (advantageous but not essential)

Why join us

• Be part of a company thats transforming the AccountancyandHCMspaceswith innovative solutions

• Work with passionate teams and supportive leadership

• Opportunities to develop your career within a growing Customer Success function

• Competitive salary benefits and performance-related incentives

INDLOW

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.