Trainer, Laguna Cafe

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Discovery Cove Orlando were passionate about caring for fact weve already rescued over 40000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

Conduct training for Ambassadors to include facility tours safety training and assigned station training
Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
Communicate with Supervisor and department trainer concerns regarding Ambassadors progress; Identify additional training needs
Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
Provide answers to Ambassadors to achieve job proficiency
Assist other facilities throughout the park as needed
Support facility integrity by maintaining high level of quality and cleanliness.
Consistently practices safe work habits including but not limited to use of personal protective equipment lifting driving and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
Works as part of a team to increase productivity and while providing excellent guest service.
Maintains a professional appearance that meets grooming standards.

What it takes to succeed:

Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions
Create and maintain a cooperative team environment to establish positive behaviors and actions of Ambassadors
Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
Organize resources establish priorities and monitor multiple projects and assignments; results oriented
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays weekends evenings and holidays.
Must be willing to work as part of a team as well as work independently with little or no supervision.
Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
Consistently practices safe work habits including but not limited to the use of personal protective equipment lifting and reporting of unsafe situations.
Must be willing to comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal company and department training requirements to include but not limited to passing required tests and certifications within
established timelines.
Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs i.e. MS Office Outlook and
Windows.
Must have High School Diploma or Equivalent
Minimum of three (3) months department experience preferred
Previous training teaching and/or presenting experience a plus

The perks of the position: Ambassadors will enjoy a fun fast-paced environment and great teammates as well as:

FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food merchandise etc.
Scholarship opportunities
Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.

What you get to do:

Conduct training for Ambassadors to include facility tours safety training and assigned station training
Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
Communicate with Supervisor and department trainer concerns regarding Ambassadors progress; Identify additional training needs
Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
Provide answers to Ambassadors to achieve job proficiency
Assist other facilities throughout the park as needed
Support facility integrity by maintaining high level of quality and cleanliness.
Consistently practices safe work habits including but not limited to use of personal protective equipment lifting driving and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
Works as part of a team to increase productivity and while providing excellent guest service.
Maintains a professional appearance that meets grooming standards.

What it takes to succeed:

Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions
Create and maintain a cooperative team environment to establish positive behaviors and actions of Ambassadors
Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
Organize resources establish priorities and monitor multiple projects and assignments; results oriented
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays weekends evenings and holidays.
Must be willing to work as part of a team as well as work independently with little or no supervision.
Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
Consistently practices safe work habits including but not limited to the use of personal protective equipment lifting and reporting of unsafe situations.
Must be willing to comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal company and department training requirements to include but not limited to passing required tests and certifications within
established timelines.
Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs i.e. MS Office Outlook and
Windows.
Must have High School Diploma or Equivalent
Minimum of three (3) months department experience preferred
Previous training teaching and/or presenting experience a plus

The perks of the position: Ambassadors will enjoy a fun fast-paced environment and great teammates as well as:

FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food merchandise etc.
Scholarship opportunities
Exclusive employee events and giveaways

EEO Employer:

Key Skills

Performance Testing
Organizational skills
Classroom Experience
Learning Technology
Instructional Design
Customer Support
IT Service Management
LMS
Software Testing
Training & Development
Adobe Captivate
Public Speaking

Apply Now

About Company

Sea World

From park to planet, SeaWorld theme parks offer up-close animal experiences, roller coasters and, most importantly, a chance for you to make a difference. Plan your trip to one of our theme parks in Orlando, San Diego or San Antonio today!

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