Client Consulting Manager
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Team Summary
Visa Consulting & Analytics (VCA) is Visas consulting division serving Visas clients (including card issuers acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting payments data analytics marketing operational and macroeconomics VCA drives high impact projects with tangible financial results.
What a Manager VCA does at Visa:
Reporting into the Head of Visa Consulting and Analytics Taiwan the Manager will provide end to end enablement from client engagements to project delivery helping our clients drive value from their Visa product portfolios. Potential projects diverse as payment strategy customer lifecycle management customer experience go-to-market strategy and execution. This will require your full interactions with external collaborations and internal cross-functional teams to craft engagement approach and design project scope to scale Visas reach and impact in the market.
Key Responsibilities include:
Able to shape initial proposed solution for complicated opportunities.
Able to lead the delivery of a project or a team in a complicated project with support from internal resources and external vendors.
Defining the scope understanding clients objectives framing the problem or opportunity.
Collecting and analyzing input such as client information interviews data processes policies competitive and environmental information.
Synthesizing analysis to determine gaps issues opportunities.
Facilitate meetings and workshops as an element of client engagements to enable creative problem solving and/or transfer domain knowledge helping clients to realize project objectives across multiple client teams/functions.
Why this is important to Visa
VCA as Visa Value Added Services (VAS) is one of the key pillars for Visa future growth. This role provides a phenomenal opportunity to build an exciting and rewarding career in a high growth and fast changing this role you will have opportunities to learn from Visa global payment experts and Visa leading data solutions harnessed from global transaction to help clients of issuers acquirers merchants fintechs and others which span the entire customer journey.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
-5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
-Language skills strong English and Mandarin Chinese written and verbal skills.
-5 to 8 years of relevant experience in the financial services industry payments consulting or a similar field.
-Bachelors degree in quantitative fields such as business administration economics finance computer science engineering. A Masters Degree in related fields is a plus.
-Excellent communication storytelling and presentation skills.
-Experience managing complex projects in matrixed organizations.
-Experience in the product marketing lifecycle from customer profile analysis to initiative development campaign planning execution and post-campaign measurement.
-Implementation experience of a product or program within financial services.
-Experience with a card issuer or acquirer is a plus.
-Proven experience in delivering growth for financial services products.
-Strong knowledge of the financial services ecosystem in Taiwan.
-Projects you will be a part of:
-Manage and execute customer engagement programs to drive acquisition activation usage balance build and retention.
-Campaign strategy design and execution along the customer lifecycle management.
-Drive improvements in client digital enablement capabilities to enhance consumers digital experience.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
