FHS-TSP Contracts and Commercial Services Manager

Job Description:

Job Objectives

The FHS-TSP Contracts and Commercial Services Manager is responsible for leading the execution and governance of all contract-related activities and commercial service processes for the Singapore Airlines A380 Flight Hour Services Tailored Support Program (FHS-TSP) at the direction of the HO FHS-TSP Customer Programs. The position ensures that all commercial services such as Additional Work (AW) warranty and Customer/Maintenance Induced Damage (CID/MID) are managed in alignment with contractual obligations while also supporting continuous improvement and cost recovery efforts. This role also supports the HO across customer contract interactions and plays a key leadership role in ensuring commercial clarity compliance and stakeholder alignment across the program.

Job Responsibilities

Execution & Governance of Contract and Commercial Services (at the direction of the HO)

• Run day-to-day contract execution controls: maintain the contract register obligation matrix dispute log and evidence repository; keep scope/pricing baselines current.

• Design operate and continuously improve the contract execution governance framework (cadence artefacts controls) for the SIA A380 FHS-TSP program; institutionalise the contract register obligation matrix dispute log evidence repository and scope/pricing baselines.

• Orchestrate end-to-end Change Control: build CCB dossiers (scope deltas operational/financial impacts) align cross-functions (Engineering Procurement Finance Legal) negotiate within agreed parameters and drive closure to implementation; elevate decision notes to the HO for final position/sign-off.

• Maintain a governance cadence (weekly huddles; monthly contract pack) with clear actions owners and due dates; publish minutes and decision logs.

Commercial Clarity Compliance & Stakeholder Alignment (key leadership role)

• At the direction of the HO serve as the operational single source of truth for contract scope interpretation (inclusions/exclusions) rate/indexation application and remedies.

• Ensure compliance to contractual clauses (SLAs documentation confidentiality/data) and support audits with first-time-right evidence packs.

• Drive stakeholder alignment (SIA/SIAEC Finance Legal Procurement Engineering Ops and Planning) via structured agendas action/decision tracking and timely escalations.

• Lead alignment and monitor and report contract performance KPIs (cycle times dispute backlog receivables on contract topics AW throughput) with corrective actions.

Additional Work (AW) File Quality A380 (CID MID Lost Parts)

• Set and enforce first-time-right AW packs explicitly covering CID MID and Lost Parts (scope mapping to contract rate application proofs approvals trail) to enable clean invoicing and audit readiness.

• Monitor AW cycle times for CID/MID/Lost Parts remove blockers and run weekly follow-ups on aged items; publish status dashboards.

• Close the loop with Engineering/Materials/Procurement/Ops&Planning and SIA/SIAEC to substantiate CID/MID/Lost Parts files and secure timely commercial closure.

Warranty & Claims Leadership and Execution

• Direct warranty/claims casework (eligibility evidence build submissions counter-positions) with Engineering/Materials/Suppliers to maximise recovery; standardise case templates and negotiation playbooks.

• Own the warranty KPI suite (submitted/accepted/rejected values cycle time) and lead corrective actions on recurring failure modes (technical supplier documentation).

Revenue Assurance Receivables & Dispute Resolution

• Lead dispute preparation (chronologies contractual positions financial quantification) and negotiate settlement pathways in coordination with the HO; codify outcomes and embed prevention.

• Drive receivables improvement on contract topics with Finance/C&C (billing pack quality clarifications root-cause fixes) to shorten DSO and reduce credit notes.

Reporting Analytics & Digitalisation

• Publish a monthly Contract & Warranty Performance Pack (CCB pipeline CID/MID/Lost Parts AW throughput disputes receivables warranty recovery cycle-time KPIs) with actions and owners.

• Own dashboards for cycle times backlog evidence quality; sponsor digitalisation use-cases (Skywise/small-apps) that remove manual effort and accelerate closure.

Ways of Working & Capability

• Standardise templates (AW CCB dispute memos) and close-out checklists; coach interns/juniors in evidence discipline meeting control and file auditability.

• Benchmark practices across programs and import best-in-class controls where relevant.

• Other duties reasonably determined from time to time by the Company.

Secondary Responsibilities

• Support the Head with renewal/extension preparation (briefs options papers materials) and executive reporting on contract topics.

• Support Finance/Business Admin on provisions/forecast walk-downs linked to executed contract changes and AW progress.

• Provide EPL/scope inputs to Engineering/Planning where contract wording impacts execution.

• Contribute requirements/test data to Skywise/small-app initiatives for contract/warranty performance tracking.

Job Requirements

• Degree in Aviation Management Business Engineering or law-adjacent field
• 8 years in aerospace/MRO/OEM commercial/program roles
• Hands-on contract execution Change Control Board dossier preparation amendment/LA routing
• Strong CID/MID/Lost Parts AW documentation standards; audit-ready file building
• Dispute file preparation and receivables follow-up experience
• Stakeholder management with customers and suppliers
• Ability to manage multiple complex tasks in a fast paced environment.
• Evidence-driven detail-accurate and process-disciplined
• Strong facilitator: agendas minutes clear actions/owners/dates
• Persuasive and calm communicator with customers/suppliers
• Cross-functional collaborator (Finance Legal Procurement Engineering Ops)
• Comfortable with dashboards/metrics; continuous-improvement mindset

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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