CRM Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt no matter how fast we grow we always strive to be among the best in the world at what we do from product development to local operations to creating engaging marketing campaigns across our 30 markets.

Were now looking for a CRM Specialist to join our Marketing Automation this role youll help take our Courier Partner CRM strategies to the next level.

As part of our Global Marketing team youll collaborate closely with local marketing teams to ensure that localisation is seamlessly integrated into everything we do. Since this is a newly established team within Marketing Automation youll have the unique opportunity to shape how we work bringing fresh ideas testing new approaches and tailoring strategies to fit each markets unique needs.

What youll be doing

As a CRM Specialist youll work across all markets focusing on the design implementation and continuous improvement of our CRM strategy. Youll analyse and interpret data to uncover insights that drive smarter decisions and more impactful campaigns. Youll also play a hands-on role in concepting creating and optimising engaging innovative CRM campaigns.

Day-to-day in this role youll:

• Work closely with the Senior CRM team and wider Operations team to bring our overall CRM strategy to life.
• Build and execute automated CRM journeys across email push and in-app channels reducing manual effort and improving scalability.
• Coordinate campaign activities with key stakeholders including planning content creation creatives localisation and performance evaluation.
• Continuously optimise campaigns to engage retain and reactivate our courier partners based on user data and insights.
• Monitor analyse and share recommendations on CRM performance with relevant stakeholders.
• Support teams across Wolt with CRM best practices ensuring consistent and effective use of the tool.
• Develop and run testing plans to maximise engagement and ROI.
• Stay on top of CRM and Wolt-specific user behaviour trends and regularly share quick actionable insights with the team.

Our humble expectations

• Experience in setting up and executing automated lifecycle or bulk campaigns.
  
• Proven ability to work across multiple business units and collaborate with a variety of stakeholders.
• Strong analytical mindset confident working with data and creating simple insightful dashboards.
• Experience developing communication plans across different marketing channels.
• A curious learner who thrives in a fast-paced ever-evolving environment.
• Hands-on experience with CRM and campaign management tools such as Iterable Braze Salesforce or Klaviyo.
• Previous experience in food delivery on-demand services or e-commerce is a plus.

What we offer

At Wolt youll get the best of both worlds the agility of a fast-growing tech company and the impact of a global brand loved by millions.

In this role youll have the chance to own CRM end-to-end from strategy to execution. Youll design and launch experiments across 30 markets transforming insights into real-world growth. From day one youll be hands-on running campaigns across email push in-app and SMS and collaborating closely with product and local marketing teams to create journeys that truly move the needle.

Well give you the space to test bold ideas learn fast and grow even faster. Your work will directly shape how we connect with our courier partners and youll see your impact at scale.

And of course youll join a team thats as humble as it is ambitious. We celebrate collaboration curiosity and the drive to make things better together.

Next steps

Were reviewing applications on a rolling basis so we encourage you to apply sooner rather than later. The process typically includes:

• Intro chat with our Talent Acquisition Partner.
• Interview with the Hiring Manager to dive into your experience followed by an interview with the peers/stakeholders for this role.
• Case assignment (light strategic to see how you think).
• Final round with senior stakeholders.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.