Account Manager

Are you a professional in account management within a tech or SaaS environment whos comfortable discussing processes integrations and data flows and enjoys becoming an expert in a complex system to turn that expertise into actionable advice for customers Join one of Europes most established HR tech companies Sympa and help us accelerate our growth across the Nordics.

Type: Full-time permanent
Location: Stockholm Sweden (hybrid)
Starting date: Negotiable

Over the last 20 years Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1000 customers and a strong install base were on a mission to continue growing. To join us on our journey we are now looking for an Account Manager to take care of our current customers specifically in the Swedish market.

As an Account Manager youll play a key role in ensuring our customers get the very best out of the Sympa platform. Youll manage a portfolio of accounts act as their trusted partner and work closely with both customers and colleagues to strengthen long-term relationships. While the role can be fast-paced and hands-on it also gives you the chance to spot opportunities for growth and deepen customer value over time.

What you get to do every day

Be the main point of contact for your own portfolio of customers and take care of those relationships
Help customers get the most value from Sympas solutions making sure they feel supported and satisfied
Spot and prevent churn risks by staying close to customer needs and taking proactive actions
Look out for opportunities to grow the partnership by introducing additional products or services
Handle practical processes such as price corrections and contract updates in a smooth and professional way
Build trust with people across customer organizations from daily users to decision-makers
Work side by side with colleagues in Sales Marketing Product and Services to create smooth customer experiences
Share insights and collaborate with other customer-facing teams to make our customer work even better
Become an expert in the Sympa platform a complex evolving system and use that expertise to provide customers with practical actionable advice.

What do we offer

Sympa is striving for fast international growth while maintaining the agility of a small business which shapes our work culture. Decisions are made fast with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate grow and make a real impact.

As an Account Manager you will get
The chance to contribute to Sympas success directly through your own work
An independent and valued role within a team of highly skilled professionals with the chance to grow along with your responsibilities in an ambitious working environment
To work at a modern international and fast-growing company and collaborate with colleagues across countries daily
Opportunity to become a master of Sympa learn the system inside and out and act as a trusted advisor

If youre looking for a friendly yet driven environment where collaboration meets accountability youll fit right in.

What do we value in our candidates

Were looking for someone with a proven track record of successfully managing end-to-end customer relationships in a B2B tech or SaaS environment. You have a technical mindset and experience managing customer relationships involving complex systems. With your collaborative mindset and ability to build trust youll help us and our customers succeed.

Furthermore the following experience and skills are needed to succeed
Experience in account management in a tech or SaaS environment working with complex software and helping customers make the most of it
Professional fluency in Swedish and English other Nordic languages considered an advantage
Strong communication and negotiation skills
A customer-first mindset with the ability to build and maintain long-term relationships
Confidence in handling account processes such as renewals churn prevention and price corrections
A proactive and organized way of working able to manage multiple accounts and tasks at once
A collaborative team player who enjoys working with colleagues across different functions
Curiosity and willingness to learn the Sympa platform inside out

Additionally we value a consultative approach and a genuine interest in understanding our customers business and challenges. Our solution is a complex SaaS product and were looking for someone who not only drives commercial success but also enjoys advising and guiding customers on how to make the most of our platform.

Got your attention

Great! Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions about the role you can contact our hiring manager for this position:

Mikko Takkinen
CS Director