Senior Developer Relations Engineer

Key Responsibilities

Content Creation & Technical Documentation

• Write and maintain comprehensive technical yet user-friendly documentation for owned Harness product(s) including user guides tutorials videos API references and troubleshooting resources
• Identify & create content that reduces customer time-to-value
• Develop code examples configuration samples and best practices documentation
• Work closely with product managers and engineers to understand feature requirements user stories and technical details and align documentation with product release cycles
• Own technical documentation of a function thereby enabling strong adoption of the function.

Quality & Standards Implementation

• Follow and help refine documentation standards style guides and content templates
• Participate in content audits cross-product reviews and provide constructive feedback to peers
• Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
• Constantly gather feedback from endusers and improve the consumption experience for end-users.

Customer-Focused Content Strategy

• Partner with customer success and support teams to identify common user questions feedback and pain points
• Develop persona-based content that serves different user types (developers DevOps engineers platform teams) & reflects real-world use cases
• Support sales marketing and customer success teams with technical content for customer engagements

About You

Required Qualifications

• 5 years of experience writing technical documentation preferably in B2B software or developer tools
• Good understanding of software development practices CI/CD pipelines and DevOps workflows
• Proficiency and experience with modern documentation tools and platforms
• Familiarity with markup languages (Markdown HTML) and version control systems (Git)
• Experience with scripting languages and creating code or config-as-code samples
• Excellent writing and communication skills with ability to explain complex technical concepts clearly
• Experience working with engineering and product teams in agile development environments
• Experience owning technical documentation of a function
• Experience building product onboarding material such as code samples demos and tools

Desired Attributes

• Technical Curiosity: Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies. Be hands-on. Develop and maintain resources for developers such as demos and software tools code samples documentation how-to guides and tutorials.
• User Empathy: Natural ability to put yourself in the customers shoes and anticipate their needs and challenges
• Attention to Detail: Commitment to accuracy and quality in all written and multimedia written and verbal communication skills
• Collaborative Spirit: Comfortable working cross-functionally and across time zones and building relationships with technical with every Marketing function to develop the best content and great product narratives.
• Adaptability: Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
• Growth Mindset: Eagerness to develop new skills and take on increasing responsibilities over time

Nice To Have

• Background in software engineering computer science or related technical field
• Understanding of Platform Engineering and DevOps practices followed by mid to large organizations
• Experience with cloud platforms (AWS Azure GCP) and containerization technologies (Docker Kubernetes)
• Experience creating video content or multimedia documentation
• Previous work at a DevOps developer tools or infrastructure software company
• Understanding of technical SEO and content optimization practices