User Researcher

Copenhagen - Denmark

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

At the LEGO Group were building more than just bricks were building connected joyful and imaginative digital experiences that meet the evolving needs of shoppers and LEGO fans around the world.

As a User Researcher youll play a key role in helping us understand the deeper needs motivations and behaviours of our consumers not just how they shop today but what theyll need tomorrow. Your work will help us explore and define future opportunities identify unmet needs and support the design of innovative

experiences across our digital ecosystem including the LEGO Insiders app our in-store digital touchpoints loyalty programs and more.

Were pleased to share that we offer a hybrid working week arrangement called Best of Both requiring 3 days in the office location in Copenhagen and 2 days from home.

No relocation assistance is offered for this position.

The closing date for all applications will be Wednesday 22nd October 2025.

Internal skyline: Manager Specialist

Core Responsibilities

In this role youll work closely with our small but mighty team of user researchers and service designers to:

Support early-stage exploratory research that uncovers emerging shopper needs pain points and desires often before theres a defined product.

Help identify and frame opportunities for innovation by translating human insights into actionable problem spaces and strategic direction.

Assist with qualitative and quantitative research across a wide range of digital experiences from ecommerce to loyalty to in-store digital experiences.

Collaborate with product managers designers engineers and other partners to ensure the voice of the consumer is embedded in product vision and decision-making.

Help synthesize insights into compelling narratives that drive alignment and action across teams.

Support the development of research tools templates and insight repositories to scale our impact and knowledge sharing.

Do you have what it takes.

Some practical exposure to user research methods (this might come from internships school/university projects or your first professional role).

A foundational understanding of human-centred design and UX principles.

Strong communication and collaboration skills youre a good listener clear communicator and great teammate.

A proactive can-do attitude with a desire to grow your skills and make an impact.

Bonus: experience or interest in working on consumer-facing digital products especially in ecommerce loyalty or retail environments.

#LI-MD1

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Job DescriptionAt the LEGO Group were building more than just bricks were building connected joyful and imaginative digital experiences that meet the evolving needs of shoppers and LEGO fans around the world.As a User Researcher youll play a key role in helping us understand the deeper needs motiva...