Infrastructure Support Engineering Manager, IREO

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global data centre infrastructure. Were the people who keep the cloud running supporting all AWS data centres and the critical infrastructure that ensures our customers have continual access to the innovation they rely on. Were looking for a strong technical leader to manage and grow our Infrastructure Reliability Engineering Organisation (IREO) team across Australia.

As the Engineering Manager youll lead a diverse team of talented engineers spread across Melbourne and Sydney fostering a culture of innovation collaboration and technical excellence. Youll be responsible for building and maintaining strong relationships both within your team and across the broader AWS organisation working closely with peer managers in Europe and the USA.

The ideal candidate will demonstrate:
Strong technical leadership experience in infrastructure or software engineering
Excellent people management skills with proven ability to build and lead high-performing distributed teams
Outstanding communication skills and ability to build trust across organizational boundaries
Track record of driving operational excellence and process improvement
Flexibility to work across different time zones to collaborate with global teams
Experience in fostering an inclusive culture that welcomes diverse perspectives and bold ideas
Strong decision-making capabilities and ability to influence without direct authority

This role offers the opportunity to shape the future of AWS infrastructure while leading a talented team in a dynamic fast-paced environment. Youll have the flexibility to work across time zones and the autonomy to drive meaningful change within the organization.


Key job responsibilities
Lead and mentor a distributed team of engineers promoting career development and technical growth while ensuring operational excellence.
Build trust and maintain strong relationships across multiple sites creating an inclusive environment that encourages collaboration and knowledge sharing.
Drive an ownership culture and empower team members to take initiative and responsibility for their projects.
Manage team workload and priorities across different time zones ensuring effective communication and collaboration with global stakeholders
Oversee the delivery of critical infrastructure support services ensuring high standards of quality and meeting service level agreements
Partner with peer managers and leadership teams globally to align on strategic initiatives and drive continuous improvement.
Develop and implement processes that enhance team efficiency and effectiveness
Champion and drive technical excellence while maintaining a strong focus on customer satisfaction

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
At AWS Infrastructure Reliability Engineering Organization (IREO) were the team behind the scenes keeping AWSs vast infrastructure running smoothly. Think of us as the guardians of the clouds foundation - were the ones who ensure that when millions of customers hit deploy or launch everything just works.

Our team is a unique blend of problem solvers systems thinkers and infrastructure enthusiasts. We dont just maintain systems; we innovate automate and continuously push the boundaries of whats possible in infrastructure reliability. Whether were developing new automation tools responding to complex technical challenges or optimising our global systems were always thinking several steps ahead.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

5 years of technical experience in software development systems engineering or related field

2 years of people management experience leading technical teams

Experience working with distributed teams across multiple locations

Experience managing teams in cloud infrastructure data centre operations or large-scale distributed systems

Track record of building and developing high-performing engineering teams across multiple locations

Experience working in global organisations with stakeholders across different time zones

Understanding of infrastructure automation and Linux/Unix systems

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.