Customer Success Manager Aerospace & Defense

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.

Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.

About the role:

Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and Defensespanning manufacturing quality and/or engineeringto drive outcomes and strategic growth for our customers in this sector.

The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion serving as the advisor and trusted partner for stakeholders helping build advocacy within their accounts and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy CSMs will lead business reviews develop and execute on mutual customer success plans and drive net revenue retention through account growth.

This role requires the technical depth to understand engineering analyses as well as the business acumen to translate technical success into measurable business value and lead conversations with directors / executive stakeholders at customer organizations.

What youll do:

Serve as the primary point of contact and trusted advisor for your customer accounts coordinating cross-functional collaboration across Lumafield teams including Application Engineering Sales Marketing Product Management and Finance
Identify track and quantify business impact demonstrating ROI of Lumafields products and services
Proactively manage renewals processes and mitigate churn risk
Identify upsell cross-sell and new use case opportunities within your portfolio of accounts to drive expansion
Build strong customer relationships through mutually valuable touchpoints such as business reviews success/ goal planning product roadmap reviews and adoption check-ins
Help build and improve a scalable customer success function including data-driven decision making and standard processes and playbooks

About you:

Engineering B.S. degree or similar
8 years of experience which can include technical experience in engineering or manufacturing and client facing experience such as in account management consulting or program management
Familiar with the business models products and manufacturing processes in aerospace and defense
Knowledge of common standards such as AS9100
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive level presentations
Organized and are ready to dive head first into a rapidly scaling startup environment

Bonus points for:

MBA or equivalent business experience
Project or program management experience

$130000 - $170000 a year

The salary range listed here represents the anticipated low and high ends of the base salary. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. All full-time employees receive an equity grant.

Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!

In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.

Reach out if you want to be a part of what we are building.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About Lumafield:Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. S...