Assistant Branch Manager
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Benefits:
Competitive salary
22 days annual leave
Annual bonus based on Agreed KPIs
Monthly uncapped commission
Company car
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Reporting to the Branch Manager and carrying out Branch Manager duties in his/her absence
Ensure corporate deliveries / collections meet high levels of service checking in damage
Ensure very high levels of customer service is being provided by all Desk Staff and feedback to staff and management on areas for improvement
Be aware of all requirements for vehicles during the day and to plan for the days/weeks ahead.
Be aware of general fleet activity by using available fleet reports and discussions with the fleet department and Cluster manager
Overseeing CSRs responsibilities and targets to ensure work is being carried out correctly. Holding staff accountable when necessary.
Setting internal sales targets and internal sales targets for CSRs and following up/holding staff accountable.
Ability to identify Corp Sales Opportunities and work with the Branch Manager to target Corp Sales opportunities within the local area.
Day to day operations/processes including deliveries impros utilisation following up overdues pre-closes and RCR bookings for garages
Liaise daily with valeting staff to ensure the smooth running and manning of this important area.
Ensure the daily payments reports are correct and necessary reporting completed
Customer invoicing requests
Ensure all Servicing and Maintenance are completed and reach the required standards
Ensure all safety checks are in place and audit cars daily to meet agreed criteria
Ensure that all staff adheres to the safety and operations rules and procedures without exception.
Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Carrying out audits to ensure the standards are kept up to the highest compliance
In addition to the above employees are required to carry out any reasonable request to perform duties as may be reasonably required within the scope of the job title.
Your Skills:
3rd Level relevant Qualification would be advantageous but not obligatory.
2 years Supervisor/assistant manager experience would be advantageous
Intermediate level of Excel and Word required
Excellent organisation and interpersonal skills
Ability to work on own initiative
Team Player
Full clean driving license
Why Choose Europcar
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
EMG
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Listening Skill
- Leadership skills
- Organizational Skill
- Accounting & Finance
- Business Process Skills
- Communication
- Relationship Management
- Strategic Thinking Skills
- Team Player Spirit
- Budgeting Skills
- Marketing Skills
- Management Skill
- Problem Solving Skills
About Company
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