Field Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Singtel webelieve in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.
Join us and experience what its like to be with an Employer of Choice*. Together lets create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Singtel Networks the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G Cloud Analytics Digital Commerce Software Engineering Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all join us today as we build Singtels Networks of tomorrow and Empower Every Generation to live work and play in new ways
Make an Impact by:
- Conducting site survey and visit to understand customer needs existing infrastructure and propose a home solution for customer. The solution may comprises of connectivity (eg wired fibre wireless) services (eg broadband TV voice home automation (eg smart home) security services) that meet the customer needs.
- Preparingaccurate quotations and liaise with partners to schedule project activities ensuring efficient resource allocation and timely completion.
- Monitoring project progress ensuring deadlines are met and proactively make necessary adjustments or changes to maintain project timelines.
- Overseeing the installation setup and commissioning of network cables broadband TV and digital voice services ensuring proper configuration and optimal performance
- Attend onsite and resolve the customer technical fault.
- Gathering logs and information and coordinate with the respective stakeholder to ensure resolution is achieved within the agreed timeframe.
- Shareing of root cause recommend good practises and preventive measures.
- Being the SPOC (or service manager) for VVIP on their technical query or fault reporting channel.
- Managing clients expectation sentiment and handle unfavorable situations with tact empathy and professionalism.
- Conducting extensive testing on the recently introduced equipment product and services.
- Evaluating the appeal made by the partner regarding the request for a repeated visit.
Skills for Success:
- Diploma certification in Engineering preferable in Telecommunication or Info-communications Technology.
- Preferably 2 years working experience. Fresh grads may apply
- Good understanding of the technical knowledge in data communication (wired wireless) internet security and home automation.
- Possession of a Class 3 driving license or owns a private vehicle would be an advantage.
- Good communication skills tactful keen to learn and a team player.
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
