The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure end user and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management of software assets from acquisition to retirement. The analyst will ensure that critical software asset details are accurately discovered and populated in the ServiceNow Asset Management Database (AMDB) effectively tracked re-harvested and all licensing terms and conditions are followed including covering end user data center and virtual environments.
Position Responsibilities:
- Planning monitoring recording and tracking software assets to ensure compliance with available software standards service agreements and warranties.
- Overseeing all software assets through each stage of the lifecycle
- Tracking software globally in end-user and hosted environments (Private and public cloud and data center)
- Initiating investigations and reviews of software assets to uncover non-compliance policy and process breaches reduce risk and remediate issues.
- Resolve issues discrepancies and anomalies associated to discovery reporting and tools.
- Generating monthly ELP Cloud and SaaS allocation reports itemizing costs by business unit
- Shift Schedule: Night 9pm-6am PHT
Required Qualifications:
- Minimum (5) years of experience with IT software asset management software licensing software sales software auditing firms hardware asset management procurement or software purchasing.
- Strong knowledge of software asset life cycle management processes including planning acquisition deployment monitoring decommission and disposal.
- Strong knowledge utilizing and/or implementing asset management tools including automated discovery configuration tools and processes (ServiceNow SCCM etc.)
- Knowledge of the ServiceNow platform mainly SAM Pro and Ham Pro
- Knowledge of sub capacity PVU per core and virtual licensing models
- IT Asset Manager certification (CSAM) and/or (CITAM) preferred.
Preferred Qualifications:
- ITIL Knowledge and software/hardware experience
- Experience in software licensing terms and conditions software usage rights and effective license position reporting
- Software & Hardware Lifecycle Management
- Knowledge of Oracle Microsoft Adobe IBM and other enterprise software titles
- Experience using industry SAM Tools such as ServiceNow (CMDB SAM Pro/HAM Pro ILMT Flexera Aspera SNOW BMC HP Manage Engine)
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Senior IC
The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure end user and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management of software assets from acquisition to retirement. The analyst will ...
The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure end user and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management of software assets from acquisition to retirement. The analyst will ensure that critical software asset details are accurately discovered and populated in the ServiceNow Asset Management Database (AMDB) effectively tracked re-harvested and all licensing terms and conditions are followed including covering end user data center and virtual environments.
Position Responsibilities:
- Planning monitoring recording and tracking software assets to ensure compliance with available software standards service agreements and warranties.
- Overseeing all software assets through each stage of the lifecycle
- Tracking software globally in end-user and hosted environments (Private and public cloud and data center)
- Initiating investigations and reviews of software assets to uncover non-compliance policy and process breaches reduce risk and remediate issues.
- Resolve issues discrepancies and anomalies associated to discovery reporting and tools.
- Generating monthly ELP Cloud and SaaS allocation reports itemizing costs by business unit
- Shift Schedule: Night 9pm-6am PHT
Required Qualifications:
- Minimum (5) years of experience with IT software asset management software licensing software sales software auditing firms hardware asset management procurement or software purchasing.
- Strong knowledge of software asset life cycle management processes including planning acquisition deployment monitoring decommission and disposal.
- Strong knowledge utilizing and/or implementing asset management tools including automated discovery configuration tools and processes (ServiceNow SCCM etc.)
- Knowledge of the ServiceNow platform mainly SAM Pro and Ham Pro
- Knowledge of sub capacity PVU per core and virtual licensing models
- IT Asset Manager certification (CSAM) and/or (CITAM) preferred.
Preferred Qualifications:
- ITIL Knowledge and software/hardware experience
- Experience in software licensing terms and conditions software usage rights and effective license position reporting
- Software & Hardware Lifecycle Management
- Knowledge of Oracle Microsoft Adobe IBM and other enterprise software titles
- Experience using industry SAM Tools such as ServiceNow (CMDB SAM Pro/HAM Pro ILMT Flexera Aspera SNOW BMC HP Manage Engine)
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Senior IC
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