Opportunities Technical Specialist (Computer Services Off 3)

About Us

At CSDS we prioritize peopleboth within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible reliable digital solutions centered around user needs.

In todays tech-driven world CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government we enable departments to fulfill their mandates with secure user-friendly services. From healthcare and education to public safety we collaborate to transform how services are designed and delivered.

We dont just implement technology; we modernize outdated systems and reimagine processes. Our agile data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotias evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms youll play a key role in building a more inclusive responsive government for Nova Scotians.

Together were setting new standards for digital public service delivering resilient solutions that meet todays needsand anticipate tomorrows challenges.

About Our Opportunity

Reporting to the Manager Core Infrastructure you are proficient in the areas of virtualization and enterprise storage providing guidance and specialized support services with a focus on virtualized infrastructure enterprise block and file storage data protection technologies and products. You will work with a team ensuring infrastructure and application availability alerting of service interruptions performance reporting and all facets of system readiness.

You will act in a manner that meets or exceeds the established customer service standards maintaining IT assets for the Government of Nova Scotia playing a key role in supporting core service support processes to ensure a consistent level of services to users.

Primary Accountabilities

• Work with project teams within and outside your own work unit.
• Monitor and maintain hardware software applications and cloud services.
• Participate in troubleshooting technical problems and issues.
• Resolve incidents and problems related to virtual machines and enterprise storage and data protection.
• Support operational services and monthly maintenance including downtime and participation in the rotation of 24/7 on-call coverage.
• Provide Tier 2 advice to Technical Analysts.
  
  

Qualifications and Experience

To be successful in this role you will have a bachelors degree in Computer Science or Information Technology plus a minimum of three years experience or graduation from a recognized Information Technology program plus three years and six months experience (or the equivalent combination of training and experience).

Related experience must include at least two years working in server environments and 6 months experience working in small projects and/or teams. Experience in infrastructure virtualization or Fiber Channel block (SAN) unstructured File storage (NAS) and system support is essential. Experience supporting large mission critical (7x24) environments aredefinite assets for this position.

Other assets would include knowledge of SANs networking disaster recovery HCI technology Cisco UCS WindowLinux operating systems PowerShell scripting and the protocols SNMP DNS DHCP FCoE.

Knowledge of project management methodology ITIL processes and IT and security policies and procedures in Government are also assets. Excellent communication (both verbal and written) and interpersonal skills are required as well as demonstrated ability to interact effectively with clients staff peers and management. Ideally you will be flexible and adaptable to changing business priorities.

We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.

Additional Information

This competition includes two roles:

Technical Specialist (CSO3) Virtualization (Permanent)

Technical Specialist (CSO3) Enterprise Storage (Term). This TERM employment opportunity has anticipated end date of November 30 2026. The appointment status (term temporary or casual) is dependent on the start date of the successful candidate.

Security Screening Requirement:
This position requires employment screening consistent with the Canada Revenue Agencys security requirements for roles that access CRA data under a data-sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

What We Offer

• Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules