Sportsbook Manager Full Time (Caesars Atlantic City WHN)

JOB SUMMARY:

The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing welcoming environment that is focused on customer service and compliance.

DIRECTLY SUPERVISES:

Assistant Manager Sportsbook

Supervisor Sportsbook

Ticket Writers

ESSENTIAL JOB FUNCTIONS:

• Responsible for the operation and conduct of the sports wagering lounge pursuant to N.J.A.C 13:69D-1.11(b) 8 for Caesars Atlantic City.

• Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring scheduling training and mentoring staff and fostering an environment focused on high performance compliance and excellent customer service

• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike

• Manage all aspects of our sports betting equipment

• Demonstrate leadership and ensure operational effectiveness which will yield a successful operation

• Generate opportunities to maximize handle profitability and promotion of the Brand

• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members always

• Ensure betting control guidelines are adhered to within the sports book.

• Foster an environment focused on customer service and compliance.

• Develop skills and knowledge of the sports book team

• Plan and execute an effective staffing model keeping in line with an approved budget

• Direct and motivate the relevant stakeholders during planning execution and opening

• Establish and maintain effective and professional working relationships with internal and external contacts

• Promote a positive image for the company within the industry and community

• May perform additional duties as assigned

• This position requires a Casino KEY License.

EDUCATION AND EXPERIENCE:

• 2 years of management experience in a retail environment preferably in a sports book

• Must be able to work independently with minimal supervision

• Must be confident in ones ability to assess situations and make informed decisions

• Good interpersonal communication skills

• Ability to manage relationships

• Strong problem-solving skills

• Ability to manage a diverse range of activities and effectively prioritize responsibilities

• Successfully pass all onboarding requirements necessary for this job (drug screen background etc.)

COMPETENCIES:

• Prior work experience in a sports book is highly preferred

• Ability to motivate lead and mentor staff members

• Effective communication skills both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stand for extended periods of time.

• Must be able to lift pull or push 25 lbs.

• Must be able write for extended periods of time.

• Must be able to twist bend or reach with no significant boundaries.

• This position may be exposed to a smoke-filled environment

SALARY:

$55000- $60000

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).