Enterprise Support Specialist, Korean Speaking (London, United Kingdom)
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Job Summary
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!
As an Enterprise Support Specialist on Figmas Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figmas top customers. You will be delivering the kind of experiences that build trust throughout the Figma community from customers to key internal partners such as Sales Product and Engineering.
Were looking for a support expert with an ability to understand what it means to work with Enterprise-level customers and help with their unique needs. You will diagnose issues determine solutions and anticipate customer impact serving as a customer advocate while working as part of a team to deliver an exceptional experience. We are looking for an individual who is fluent in Korean as we continue our growth across our markets.
This is a full time role in our London office within a hybrid environment.
What youll do at Figma:
- Develop expertise of Figmas products and the journey of our customers from Product Designers to Account Administrators to accurately diagnose sophisticated inquiries
- Interact with Figma customers daily via email taking ownership over cases from start to resolution
- Partner closely with Sales teams to guide large scale organizations through complex workspace configurations acting quickly to address technical issues and ensuring successful account setup
- Operate as the voice of the customer capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
- Act as designated point of contact for high-risk escalations and issues proactively engaging the appropriate partners and owning communication through to solution
- Identify trends and communicate insights to our Product and Technical teams to advocate for bug fixes process improvements and feature enhancements
- Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates
Wed love to hear from you if you have:
- 2 years experience working in a Support environment for a technical SaaS product ideally supporting Enterprise customers
- Fluency in Korean and English; written and spoken
- Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences
- A bias for action to drive for results. If you see something that can be done differently you say something and you advocate on behalf of the customer
- Resilience and adaptability. Youre motivated by experimenting building and doing whats right for the customer and are confident through times of change and ambiguity
While its not required its an added plus if you also have:
- Experience in evaluating business impact of technical issues to drive cross functional alignment prioritization and timely resolutions
- Accustom to working with system administration for large end-user communities or guiding customers through complicated implementations
- Exposure to design tools like Adobe XD Sketch and/or Framer and a passion for UX/UI design
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Figma is the leading collaborative design tool for building meaningful products. Seamlessly design, prototype, develop, and collect feedback in a single platform.
