SRE Analyst II

The Site Reliability Engineer (SRE) Analyst II is the organizations Second line of support and brings strong problem-solving skills to the SRE team utilizing a mature project management acumen to efficiently navigate users software and business requirements to solve organizational challenges develop scalable processes & efficiently manage issues. Reporting inside the SRE team Analyst II performs daily SRE duties while proactively scrutinizing identifying and creating SOPs that make the organization better.

***MUST LIVE IN OR NEAR SCOTTSDALE ARIZONA***

Essential Job Functions & Responsibilities: Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).

Advanced Troubleshooting and diagnosing of issues.

Provide a positive user resolving problem experience.

Maintaining accurate SOP documentation.

Provide users training on how to use properly Company hardware or software.

Provide training to the tier 1 support technicians.

Managing and resolving escalated tickets.

Maintaining system capabilities by testing existing equipment or programs and trying out new ones.

Development and delivery of interactive dashboards reports and tools.

Perform routine system updates patches and upgrades to keep software and systems current and secure.

Manage ticketing EDR IAM & other applications required for daily operations and security.

Collaborate with end-users to understand and address their technical needs and concerns offering clear and concise explanations.

Collaborate with team members to solve complex issues from all aspects of the current environment.

Provide technical support for company devices and computers ensuring their proper functionality and resolving technical issues promptly.

Assist in the upkeep and functionality of web applications.

Support and maintain updated Technology inventory.

Creates new service catalog items incorporating them inside the CMDB.

Establish KPI-driven objectives schedules and orchestrated activities across multiple data streams delivering a concise SRE KPI framework.

Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.

Drives regular conversations with both business and technical resources to ensure that risks are assessed needs are met and insights are developed and implemented as intended.

Design and maintain Flowcharts graphs and diagrams for business- and data-related processes as needed.

Provide an inventory and description of all data sources their structures and their relations used for analysis.

Identify develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.

Support office admin needs as required.

Knowledge

Proficient with CRM systems MS Teams Excel Word and PowerPoint

Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs

Skills

Strong customer service professionalism respect and good interpersonal skills are a must.

Experience in enterprise-level data analysis tools techniques and methodologies.

Analytical and problem-solving skills.

Practical experience in managing data projects.

Mature understanding of business processes with the ability to translate needs into solutions.

Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

Abilities

Ability to multi-task and prioritize work in a standardized scalable manner.

Comfortable working as a team player or independently if necessary

Ability to communicate clearly and succinctly.

Desire to learn work hard and grow with a young entrepreneurial renewable energy company.

Motivated team player that is operationally focused and exceptionally detail-oriented

Strong ability to self-manage and deliver on a timely schedule.

Ability to listen collaborate and synthesize various skills-sets technologies & problems into a clear set of deliverables.

Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools.

Preferred Education

Bachelors degree

Required Experience

2 years of demonstrated experience working within Service Desk EDR systems cloud IAM SIEM.

Preferred Experience

2 years of experience with solar operations and maintenance

Experience in a technical field is strongly desired.

Required Certifications Licensures etc.

Must have a clean background drivers license and professional demeanor.

Required Other

2 years of experience working in an MSP business industries.

Ability to Relocate:

• Scottsdale AZ :Relocate before starting work (Required)

Workplace Type: on-site
Salary Range: $60000-$80000 per year
Employment Type: Full-time
Location: Scottsdale Arizona United States

Statement to all Third-Party Agencies and Similar Organizations:
QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees hiring managers or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.