You are a strategic partner with innovative ideas on managing network related topics. You have found the right team.
As a Network Relationship Manager in Payment Network officeyou will partner with the rest of the PNO RM team and have responsibility for handling network related topics and issues impacting the business including advocacy disputes fraud/risk customer benefits and enhancements merchant and network offerings network rules and policies data cleansing (e.g. MCCs merchant descriptions) and innovations.
The Payments Networks Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.
Job responsibilities
Managing relationship with the networks daily.
Provide Support advocacy / issue resolution / product innovation
Mange Product inquiries qualifications interchange plastics branding new products and services manage customer experience sweepstakes marketing calendars escalations and other network related inquiries manage operational matters model governance escalation point for bulletins product support BIN management and manage contract matters such as Statements of Work for new initiatives
Engage in IT and issue management including unintended rule/system breaks
Manage Administration meeting calendar including executive meeting planning monthly/quarterly business reviews
Serve as a proactive educated facilitator of communications and projects between JPMC and the Debit networks
Ensures strategic and operational needs of the business are clearly articulated to thenetworks; and progress is measured and reported to PNO and the business
Provides leadership in identifying prioritizing and building consensus around new initiatives
Communicatesdebit news and relevant insights across the organization as appropriate
Proactively identifying ways to improve processes and procedures
Organizes and facilitate quarterly business reviews and annual planning sessions to drive performance metrics
Required qualifications capabilities and skills
5 years of financial services and relationship management experience
Employ strong strategic and analytic thinking skills combined with attention to detail
Preferred qualifications capabilities and skills
Bachelors degree preferred
Required Experience:
Exec
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more