Staff Professional Services Consultant (SIEM)

Please note that under Federal & FedRAMP regulations hiring for this role is limited to US citizens only.

FedRamp Staff may be subject to customer or third party background checks up to and including secret clearance if required by their role at SentinelOne.

Language Requirements:

• Spanish fluency is highly valued but not required
• Portuguese proficiency is a plus

What are we looking for

If youre passionate about engaging customers and delivering exceptional experiences youll thrive with us. SentinelOne is expanding its Professional Services team and seeking a seasoned SIEM expert to lead post-sales engagements focused on our AI-powered SIEM product family. This is an exciting opportunity to work at the forefront of next-generation cybersecurity directly contributing to successful customer outcomes and adoption.

Were looking for a high-impact Professional Services Consultant who thrives in complex real-world environments and takes pride in turning cutting-edge security technologies into measurable business value. You are hands-on detail-oriented and laser-focused on outcomes. Your mission goes beyond implementationyoure here to help customers detect faster respond smarter and realize the full potential of their investment in SentinelOnes platform.

As a core member of our delivery team youll guide customers through the end-to-end implementation of SentinelOnes AI SIEM. Youll work closely with security and IT teams to ingest telemetry normalize and enrich data configure detections and align security workflows across hybrid or cloud-native environments. Your consultative style paired with strong technical and communication skills ensures every deployment is tailored effective and aligned with each customers unique goals. If this sounds like you and you want to contribute to a world-class team with an exceptional culture wed love to have you on board.

What will you do

• Deliver implementation enablement and advisory services for SentinelOne AI SIEM and related technologies.
• Consult with Customers to build collaborative architecture success criteria and project plans for implementation customized to their business objectives.
• Possess a basic understanding of FedRAMP and the ability to deliver solutions in these environments.
• Work with Customers as a trusted advisor helping guide them on ongoing security best practices platform management and product usage; identify and suggest new opportunities for applying the technology.
• Empower customers to take on the next wave of questions on their own.
• Collaborate with Service Delivery Partners enabling them to provide the same level of service to our Customers.
• Represent and advocate for Customer needs/issues cross-departmentally.
• Continuously improve methodologies deliverables and processes to create an unparalleled Customer Experience.
• Contribute to internal best practices and HOWTO documentation.

What skills and knowledge should you bring

• Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Professional Services Engineer/Implementation Engineer role or related field services (pre-sales customer success etc.)
• Adept at managing Customer expectations that resulting in high customer satisfaction.
• Project management skills including coordinating resources within and outside of the company.
• Strong background with SIEM (Splunk Devo Qradar Exabeam etc.) big data platforms (Cassandra Hadoop etc.) data lakes (Snowflake DataBricks) streaming analytics (Kafka) and/or log management (ElasticSearch SumoLogic etc.)
• Exposure to SOAR platforms (Cortex Swimlane Torq etc.)
• Some code writing proficiency is desired (C/C Bash Perl and/or Python etc.)
• Experience with RegEx and writing parsers
• Background in cloud providers (AWS Azure Google) and technologies such as Kubernetes
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on the fly.
• Ability to travel to visit prospects customers and partners on occasion (no more than 25% and as required).

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical Vision Dental 401(k) Commuter Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team-building events

Required Experience:

Staff IC