Customer Service Representative

North Royalton, OH - USA

Hourly Salary: USD 23 - 26

Posted on: 12-10-2025

Vacancies: 1 Vacancy

Job Summary

Seeking aCustomer Service Representative / Office Administratorfor a direct hire opportunity with our client in North Royalton OH.

This position offers full benefits including PTO Medical Dental and Vision!

Pay is between $23 - $26 per hour (based on experience)

Responsibilities:

Answer incoming phone calls and provide exceptional customer service to clients and technicians.
Schedule and coordinate service calls efficiently to ensure timely response and customer satisfaction.
Maintain accurate records of service requests work orders and schedules.
Support daily office operations including filing data entry and document management.
Communicate with field staff and management to ensure jobs are completed on time and to company standards.
Assist with billing invoicing and other administrative tasks as needed.
Utilize CRM systems to manage customer information and job tracking.

Qualifications:

3 years of administrative receptionist or customer service experience in an office environment.
Previous experience scheduling service calls in a plumbing HVAC or construction industry is highly desirable.
Proficient with Microsoft Office Suite and general office technology.
Strong organizational multitasking and time management skills.
Excellent verbal and written communication abilities.
Positive team-oriented attitude and professional demeanor.
Experience with ServiceTitan CRM or similar dispatching/scheduling software is a major plus.

If you are interested in learning more about this role please submit your resume for immediate consideration!

INDH

Required Experience:

Manager

Seeking aCustomer Service Representative / Office Administratorfor a direct hire opportunity with our client in North Royalton OH.This position offers full benefits including PTO Medical Dental and Vision!Pay is between $23 - $26 per hour (based on experience)Responsibilities:Answer incoming phone c...