Operations Lead Service Delivery Manager
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Job Location:
Linthicum, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
TriTech Enterprise Systems Inc. (TriTech) is seeking an Operations Lead / Service Delivery Manager to support an onsite MD State contract. This candidate will provide leadership and be the single-point accountability for all operations maintenance and governance activities supporting addition the candidate will coordinate multi-disciplinary teams across application cloud security and DevOps domains to ensure uptime compliance and SLA performance.
Key Responsibilities
TriTech is an Equal Opportunity Employer!!!
Key Responsibilities
- Lead daily operations huddles weekly CAB participation and monthly SLA reviews.
- Manage incident lifecycle (triage RCA prevention) across supported systems.
- Oversee release readiness ORC completion and change control compliance.
- Approve SLA dashboards audit reports and compliance evidence before submission.
- Present CSI findings and quarterly improvement plans to the client.
- Act as escalation authority for Sev-1/Sev-2 incidents and outage communications.
- Coordinate with OMG SCB CAB and PMO for governance alignment and risk tracking.
- Mentor Axseum engineers; ensure cross-training and coverage continuity.
- Bachelors degree in Information Technology or related discipline.
- 10 years in IT operations including 5 years in service delivery or program leadership.
- Demonstrated experience managing SLA-based multi-vendor environments.
- Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes.
- PMP or ITIL v4 certification.
- AWS Solutions Architect Associate or higher.
- Experience with Splunk Jira and ServiceNow.
- Strong communication and stakeholder-management skills.
TriTech is an Equal Opportunity Employer!!!
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
