Agency Operations Lead
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Details
Preferred Employers Insurance A Berkley Company (Preferred) specializes in providing workers compensation insurance to California business owners. The company serves four major Product/Client Segments: Small Business Mid-Sized CORE Larger Businesses (Middle Market) and Group Association Members (Programs). The companys distribution partners (agents & brokers) number just under 400 locations throughout the state. Preferred serves 11000 policyholders and provides medical claims handling and claims management for policyholders as needed to care for injured workers. The company is rated A Superior by industry-rating organization AM Best & Company.
Responsibilities
The Agency Project Lead is responsible for overseeing the integrity organization and strategic management of agency and producer data across multiple platforms including Guidewire Salesforce and Berkeley Beyond. This role leads cross-functional initiatives to improve data quality operational efficiency and compliance working closely with Sales Underwriting Finance and Marketing teams. The Agency Project Lead supports strategic decisions related to broker appointments segmentation and incentive programs and serves as a subject matter expert on agency operations. Key responsibilities include managing agency data workflows coordinating system updates administering compensation programs and developing performance reporting tools to enhance broker engagement and drive business growth.
Key functions include but are not limited to:
Agency/Producer Oversight:
- Responsible for data management and upkeep of Agency related information to transact business within PEI
- Ensure compliance with Agency licenses E&O and storage of documentation
- Ensure timely updates are made with Broker of Record updates within Guidewire
- Ensure timely updates for New Agency appointments are entered with Guidewire along with compliance that all necessary information is gathered and stored for compliance issues
- Insure proper data management of agency information within Guidewire
- Responsible for project management activities to improve data quality within Guidewire working with Underwriting operations to improve operational efficiencies to both internal and external stakeholders
- Intimate knowledge of both Berkeley Beyond and Policy Center to both identify and resolve issues that arise
- Documentation of work processes to execute duties
- Responsible for coordination and communication of agency related updates and changes
- Serve as PEI representative and subject matter expert on corporate agency management directives to improve agent data quality
Administer Agency/Program Segmentation Analysis and Maintenance:
- Work with Sales Leadership in determining the methodology and assignment of agencies within designated tiers as related to defined metrics to drive long term growth and profitability
- Understand and improve data management hierarchy to determine most efficient and productive means to create agent facing reports to improve productivity and engagement
- Work with Data analytics to understand and comprehend data tables to create agency facing reports
- Coordinate activities improvement and management of data from Guidewire to Salesforce to improve operational efficiency
- Determine standards create and maintain agency incentives programs encompassing new business and profit-sharing programs
- Monitor and create reporting to the sales leadership and agencies on performance metrics to goals
- Analyze and recommend possible solutions to drive greater performance and activity
- Monitor and create reports on the effectiveness of created incentive and profit share programs
- Work with marketing in promoting programs and sustainability of such created programs
- Work with Finance and Sales in reviewing and validating proper amounts are paid according to stated agreements with historical records of what was paid and when
Qualifications
- Bachelors degree in Business Administration Finance Marketing Data Analytics or a related field is required.
- 5 years of experience in project management agency operations sales operations or a related field preferably within insurance financial services or a distribution-focused organization.
- Proven ability to lead cross-functional initiatives manage complex data systems and drive operational improvements.
- Strong understanding of agency segmentation compensation programs and producer data management.
- Experience working with platforms such as Guidewire Salesforce and Berkeley Beyond is highly desirable.
- Excellent analytical organizational and communication skills with the ability to translate data into actionable insights.
- Demonstrated ability to manage multiple projects prioritize tasks and meet deadlines in a fast-paced environment.
- Familiarity with compliance standards broker licensing and incentive program governance.
- Proficiency in Excel data visualization tools and CRM/reporting platforms.
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $80000-$100000
Benefits: Health Dental Vision Life Disability Wellness Paid Time Off 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Key Skills
- Sales Experience
- B2B Sales
- Marketing
- Financial Services
- Customer Services
- Management Experience
- Redmine
- Agency Management
- Home Care
- Outside Sales
- Sales Management
- Recruiting
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
