Front Desk Supervisor The Saint Paul Hotel

Full-time position

This position supervises guest services activities with primary responsibility including leading directing training and coaching staff; greeting guests while fulfilling check in check out and other guest needs; making and confirming reservations; answering inquiries pertaining to Hotel services as well as shopping dining and entertainment options within the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests while fulfilling registration check in check out and any other guest needs or requests.
• Reviews daily arrivals list group resumes and oversees/arranges any special requests; Ensures prompt and accurate handling of guest mail messages packages faxes etc.
• Communicates and coordinates with the Reservations department regarding incoming reservations room inventory control over booking relocation of guests walk-ins special assignments and requests.
• Coordinates with Housekeeping on guest room availability and sales to avoid inaccurate postings due to discrepancies unauthorized room use late checkouts and stay-over rooms.
• Follows room availability and rate parameters established in PMS system; makes and confirms reservations and has thorough knowledge of guest room types locations amenities and pricing. Changes and/or cancels reservations as directed by guests. Notes changes made and cancellation reasons accurately.
• Works closely with the Sales Department in processing group reservations and special requests.
• Assists in the coverage of open shifts and hours for the Guest Services Department whenever necessary to ensure guests needs are consistently anticipated met and exceeded including Front Desk Concierge and Night Audit. Completes daily checklist and runs appropriate PMS reports.
• Follows cash handling and PCI compliance procedures set by Accounting; Correctly posts charges to accounts. Computes bill collects payment and makes change for guests following the Hotels credit policy.
• Investigates resolves and responds to guests needs and comments as necessary.
• Leads and directs guest service staff; coordinates trains and monitors performance; provides organization instruction guidance and communication.
• Assists with administrative duties needed to perform job functions as required (e.g. staff schedule payroll work orders etc.); assists in conducting daily monthly and quarterly inventories.
• Complies with all company local state and national regulations pertaining to service and safety.
• Completes all other duties as assigned.

MINIMUM REQUIREMENTS

• At least 1-year related experience and/or training in a hotel or lodging environment.
• Availability to work nights and weekends as needed.
• While performing the duties of this job the employee is regularly required to position self to move about.
• The employee frequently is required to operate and use tools and equipment; and communicate with guests employees and management.
• The employee must move up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

PREFERRED SKILLS & QUALIFICATIONS

• Competency in Microsoft Office preferred.

We are inspired by connections. We build genuine authentic relationships with our guests our employees and our partners and provide memorable moments exceptional experiences and operational excellence. Our team must exemplify our company cornerstones of Growing Together:

• Are you committed
• Do you exhibit professionalism
• Do you strive for perfection every day
• Do you accept accountability

The answer to each cornerstone must unequivocally be YES or the foundation weakens and it will be obvious who is not All-In. Being 100% all-in is much easier than being 99.9% or less. Once you make a 100% commitment there are no exceptions. Its a done deal. You never have to think about it again. Ultimately your 100% commitment will determine your progress and happiness within our company.

About The Saint Paul Hotel

The Saint Paul Hotel is regarded as one of the countrys premier hotels. Pairing history (and infamy) with style sophistication and comfort the Saint Paul hotel is known for exceptional hospitality and memorable elegant experiences.

The Saint Paul Hotel is operated by Morrissey Hospitality which is composed of nearly two dozen unique restaurant hotel and event concepts. You are not just getting another job when you join the Morrissey team. You are becoming a part of our team a team that works through challenges together supports and encourages one another lifts their communities and prides themselves on exceptional experiences and genuine hospitality.

Morrissey Hospitality offers our employees exceptional work environments generous pay and benefits and opportunities for education training and advancement. We are only as strong as our people which is why we help you achieve your very best at work in your career and in your life.

Fulltime Position Benefits:

• Medical InsuranceDental & Vision Insurance
• Life Insurance Hospital Indemnity Insurance
• Short & Long Term Disability Insurance
• 401(k) Retirement Plan
• Accidental Death & Dismemberment Insurance Accidental Injury Insurance
• Flexible Spending Accounts for Limited Vision & Dental Dependent Care and Commuter Expenses
• Health Savings Accounts
• Paid Time Off (PTO) MN Sick and Safe Time
• Holiday pay (hourly employees must work and are paid time and one half pay)
• Workers Compensation
• Military Leave Voting Leave Bereavement Leave School Leave
• Jury Duty Witness Duty
• Family Medical Leave (FMLA) Personal Leave (LOA)