Institutional Effectiveness and Research Program Assistant

Compensation

Job Description Summary

Job Description

Responsibilities and Duties Include:

• Provides support activities for the department such as greeting visitors answering telephones assisting in the coordination of special events scheduling appointments or assisting students college employees and the public by responding to concerns/inquiries to resolve issues based on established college policies and make appropriate referrals as necessary.

• Performs front desk tasks as appropriate assisting staff faculty students and/or the public in person or via phone with issues and/or departmental requests.

• Facilitates monitors and/or oversees department purchasing inventory and requisitioning of supplies and equipment.

• Performs basic routine bookkeeping functions relative to cost centers programs and budgets including tracking purchases and expenditures participating in seeking alternate sources of funding and assisting in the budget development process.

• Manages payroll functions for staff including the processing and auditing of payroll records for staff faculty and/or work study students.

• Provides calendar and scheduling support for one or more individuals and coordinates travel arrangements when appropriate.

• Maintains files databases and other records both physical and digital.

• Drafts edits and revises letters reports presentations and other materials.

• Prepares special reports summaries or replies to inquiries by compiling data and statistics from various departmental resources.

• Organizes and facilitates meetings and special events which includes scheduling and coordinating dates and times venues attendance agendas and facility arrangements; provides on-site support and records accurate minutes of meetings and events.

• Assists in the planning coordination and hosting of visitors and/or special events which may include logistics contracts hospitality staffing and vendor communications.

• Communicates collaborates and maintains relationships with internal and external community constituents.

• Assists in scheduling of building and equipment maintenance to ensure smooth daily operations.

• Maintains current written procedures for Institutional Effectiveness and Strategic Planning and Institutional Research.

• Manages and updates program websites and publications with the most current accurate and timely information which may include social media and other web presence.

• Supervises oversees and trains the activities of student employees and volunteers.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of employee and student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Associate Vice President Institutional Effectiveness and Strategic Planning

QUALIFICATIONS

Required: An associate degree with two (2) years of related work experience or a combination of education and experience equal to four (4) years. Must be able to demonstrate proficiency in Microsoft 365 software suite (Excel Word PowerPoint Outlook and Teams).

Additional Requirements: Must be able to lift/carry up to 20 pounds. A criminal background check will be conducted.

Preferred: Prior experience with the HRIS system Workday.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Team Orientation & Interpersonal highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an up-to-date resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.