Patient Coordinator

We are seeking a dedicated and compassionate Patient Experience Coordinator with a strong emphasis on customer service to join our healthcare team. The ideal candidate will be responsible for ensuring exceptional patient experiences throughout their journey within our healthcare facility.

From the moment patients enter our facility to their departure the Patient Experience Coordinator will play a pivotal role in creating a warm welcoming and efficient environment. This position requires excellent communication skills attention to detail and a genuine commitment to enhancing the overall patient experience.

• Patient Liaison: Serve as the primary point of contact for patients and their families addressing inquiries providing information and offering assistance with compassion and empathy.
• Front Desk Management: Oversee the front desk operations including patient check-ins appointment scheduling and managing patient flow to ensure minimal wait times.
• Customer Service Excellence: Implement strategies to enhance the overall patient experience continuously seeking feedback and making improvements accordingly.
• Complaint Resolution: Handle patient complaints and concerns promptly and effectively striving for satisfactory resolutions while adhering to organizational policies and procedures.
• Patient Education: Provide patients with relevant information regarding their healthcare journey including pre-visit instructions appointment reminders and post-visit follow-up procedures.
• Collaboration: Work closely with healthcare providers administrative staff and other departments to streamline processes and optimize patient satisfaction.
• Data Management: Maintain accurate records of patient interactions feedback and service-related metrics utilizing this data to identify trends and areas for improvement.
• Training and Development: Conduct training sessions for staff members on best practices for patient interactions customer service techniques and effective communication strategies.
• Quality Assurance: Monitor service delivery standards ensuring compliance with regulatory requirements and organizational guidelines.
• Continuous Improvement: Stay updated on industry trends and best practices in patient experience management proactively implementing innovative approaches to enhance service quality.

• Previous experience in a customer service role within a healthcare setting is highly desirable.
• Strong interpersonal skills with the ability to empathize and communicate effectively with patients from diverse backgrounds.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Proficiency in computer applications including electronic health records (EHR) systems and Microsoft Office Suite.
• Knowledge of HIPAA regulations and patient privacy laws.
• Ability to remain calm and composed under pressure with a solutions-oriented mindset.
• Commitment to maintaining confidentiality and upholding ethical standards in all interactions.

Required Experience:

IC