Seasonal Client Engagement Concierge

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

A New York landmark since 1901 Bergdorf Goodman represents the global pinnacle of style service and modern luxury. With its rich history of showcasing leading and emerging designers the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world. expands on Bergdorf Goodmans heritage showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Globals portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman visit or follow the brand on Instagram and YouTube.

Job Summary:

As a Client Engagement Concierge Assistant you will be the primary point of contact for customers looking for specific products ensuring they have a positive experience with Bergdorf Goodman. Your role will involve handling inquiries resolving issues and providing information about our products and services. We are looking for someone who is passionate about delivering exceptional customer service has excellent communication skills and thrives in a fast-paced environment.

What Youll Do

Respond to client inquiries via phone or email
Exceed customer expectations by providing assistance with a positive attitude
Recommend merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self on merchandise trends store happenings etc.
Demonstrate timely follow-up and follow-through on customer requests and commitments
Actively create a welcoming environment through teamwork and collaboration
Effectively utilize mobile devices to communicate with customers and expand business
Effectively utilize available clientele tools and resources to increase personal business
Frequently advise customers of the benefits of the InCircle program
Work to develop long term customer relationships
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Assist in facilitating assigned vendor outreach strategies utilizing all company vehicles for client engagement
Additional duties as assigned

What Youll Bring

Motivated and results driven
Strategic thinker with a strong attention to detail and a creative mindset
Ability to work autonomously
Commission sales experience and/or previous retail experience preferred
Standing bending lifting climbing stairs
Associates must be willing to work a flexible schedule based on business need which may include weekends and holidays.
Excellent verbal and written communication skills.
Strong problem-solving abilities and critical thinking skills with a customer-focused attitude.
Ability to multitask and manage time effectively.
Patience and empathy in dealing with clients.
Positive attitude and a strong work ethic.
Ability to adapt to changing situations and handle stress effectively.
Operate the point-of-sale (POS) system efficiently and accurately process transactions
Stay informed about product features industry trends and company promotions.
Attend training sessions and product knowledge seminars as required.

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates including:

Medical Dental Vision Benefits

Disability Benefits

Paid Parental Leave Paid Family Leave and Adoption Support

Paid Time Off

Retirement Savings Plan (401K) and Life Insurance

Financial Solutions

NMG Associates Core Discount of 30%

Personal and Professional Development Opportunities

For more information please click Our Benefits section on our career site or reference the link here: Neiman Marcus Group

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded female-majority organization that outpaces the U.S. population in racial and ethnic diversity our people are at the heart of our progress and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race color religion sex pregnancy sexual orientation gender identity and/or expression marital status age national origin disability genetic information veteran status or any other status protected by federal state or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation please email us at

WHO WE ARE:A New York landmark since 1901 Bergdorf Goodman represents the global pinnacle of style service and modern luxury. With its rich history of showcasing leading and emerging designers the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discer...