Human Services Case Manager (Biilingual Spanish Preferred)

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

INFORMATIONAL SESSION:

Please consider joining our informational sessionto learn more about the position requirements; learn how to ensure you include all the right information and make certain your qualifications are captured.

Join us for a LIVE VIRTUAL Session on Monday October 20th at 12pm 12:45 pm (PST).

Microsoft Teams Need help

Join the meeting now

Meeting ID:

Passcode: rC7eM3KQ

Dial in by phone

1 # United States Portland

Find a local number

Phone conference ID:#

For organizers: Meeting options Reset dial-in PIN

For technical assistance ODHS and OHA employees please contact the OIS Service Desk; guests please click the Learn more about Teams link.

Bilingual Preferred English & Spanish

This position prefers not required bilingual language skills in English & Spanish to assist with a need in the communities that we serve. If you are bilingual you will be tested for your speaking and writing bilingual language skills in English and Spanish. There is a 5% Bilingual Language differential.

Please note: All required languages must have an available test.

Opportunity awaits! Ready to make a positive impact on the lives of those in need Join our Family Engagement team and help create a culture of support and empowerment for Oregons families.

Summary of Duties

• Empower families to achieve lasting independenceby providing person-centered strength-based coaching that recognizes each familys unique goals values and capacities. Partner closely with ODHS programs community agencies and local service providers to ensure equitable access to resources and opportunities for self-sufficiency.

• Engage families through comprehensive assessments and collaborative goal settingto identify strengths barriers and support systems. Work with adults to create actionable plans that align with their vision for stability and success supporting their journey toward reducing or ending reliance on public assistance.

• Collaborate with adults to develop individualized coaching and employment plansusing a continuum of JOBS activities. These plans emphasize meaningful participation skill-building education and work experiences that enhance employability and overall family well-being.

• Evaluate employability readiness and connect participants to sustainable opportunitiesby identifying transferable skills facilitating access to job training and work experience and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.

• Maintain up-to-date knowledge of employment services contractors and community resourcesto effectively tailor referrals and supports for families with varying levels of employment readinessincluding those re-entering the workforce individuals with limited experience or those with criminal justice involvement.

• Support individuals experiencing domestic violence through crisis intervention and safety planning ensuring immediate access to resources emergency funding and ongoing support. Determine program eligibility issue grant payments when appropriate and collaborate with advocacy and community partners to promote safety stability and empowerment.

Minimum Qualifications

A valid drivers license and acceptable driving record are required for this position.

• A bachelors degree in a Behavioral Science Social Science or a closely related field;

OR

• A bachelors degree in any field AND one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing);

OR

• An associate degree in a Behavioral Science Social Science or a closely related field AND two years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing);

OR

• Three years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing).

Essential Attributes

We are looking for candidates with:

• Demonstrate a commitment to equity inclusion and person-centered serviceby recognizing and honoring the diverse experiences cultures and strengths of the families we serve.

• Experience using motivational interviewing and strength-based case managementto empower individuals and families focusing on their strengths goals and self-determination.

• Demonstrated ability to take initiative be self-motivated and engage in continuous learningwith openness to feedback and growth in an environment that values collaboration and innovation.

• Experience with strong organizational skills with the ability to manage multiple prioritieswhile maintaining accuracy professionalism and empathy in a high-volume and fast-paced setting.

• Demonstrated ability to clearly explain complex rules policies and processes in an accessible and compassionate waythat preserves dignity builds trust and promotes understanding across diverse populations.

• Knowledge of ODHS programs and community resourcesand the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.

• Experience with being flexible and adaptable to changedemonstrating resilience and a solutions-focused approach in support of continuous improvement and positive outcomes for those we serve.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work. If applicable please clearly and education history

• A COVER LETTER IS REQUIRED. You will not move on in the recruitment process if you do not attach one. Please address how you meet the minimum qualifications and the essential attributes listed above.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process. If applicable please clearly indicate if a degree has been completed when providing education history. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Operate in a dynamic fast-paced environmentthat requires balancing multiple priorities and responding to a high volume of individual and family interactions each day. The role demands adaptability strong time management and the ability to shift focus quickly as family needs evolve.

• Engage with individuals and families from diverse cultural language and socioeconomic backgroundswho may be experiencing emotional distress financial hardship or crisis. Apply trauma-informed practices and cultural humility to build trust ensure dignity and provide compassionate solution-focused support.

• Provide direct support to individuals experiencing domestic violence or other crisis situations requiring the ability to remain calm under pressure and respond with empathy safety awareness and professionalism. Maintain healthy boundaries and utilize available wellness and support resources to prevent compassion fatigue and secondary trauma.

• Demonstrate consistent attendance reliability and follow-through as Oregon families depend on your timely communication decision-making and advocacy. Effective coordination accurate documentation and responsiveness are essential to maintaining trust and continuity of care.

• Perform work in a variety of settings including ODHS offices participants homes and community locations such as partner agencies schools and job sites. Travel may be required and state vehicles are provided for community-based work to facilitate direct engagement and service delivery.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter please include the job requisition number:

• Email: