Debt Management Officer
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Job Location:
Scunthorpe - UK
Yearly Salary:
GBP 25001 - 35000
Posted on:
12-10-2025
Vacancies:
1 Vacancy
Job Summary
Are you passionate about helping people manage their finances while supporting vital public services North Lincolnshire Council is looking for a dedicated Debt Management Officer to join our Local Taxation and Benefits Shared Service team.
As a key member of the Debt Management team you will play a crucial role in recovering and managing debts owed to the Council including Council Tax Business Rates Benefit Overpayments and Sundry Debts. Youll work directly with customers to provide advice negotiate payment arrangements and support financial inclusion.
What Youll Be Doing
Delivering a high-quality debt recovery service across North and North East Lincolnshire
Supporting customers to maximise income and manage debt through tailored advice
Attending Magistrate Court hearings and assisting Court Enforcement Officers
Using IT systems to manage and recover debt efficiently
Contributing to service improvement initiatives and continuous learning
Making recommendations in cases of hardship and supporting write-off decisions
Liaising with internal departments and external partners such as Citizens Advice Department for Work and Pension and enforcement agencies
What Were Looking For
Experience in debt recovery customer service and working to deadlines
Strong communication and negotiation skills
Practical knowledge of Council Tax NNDR Benefits and Sundry Debt legislation Ability to manage sensitive and complex cases with empathy and professionalism
Good standard of IT literacy (e.g. Word Excel) and data handling awareness
A team player who supports colleagues and contributes to a positive working environment
Good oral and written skills with GCSEs or equivalent at Grade 4 (C) or above in English and Maths
Why Join Us
A friendly supportive team who care about your health and wellbeing.
Agile and Flexible Working including working from home. Healthy Work/life balance
Excellent terms and conditions including Local Government Pension Scheme
Great holiday entitlement
Wide range of benefit schemes
Opportunities to expand your skills and contribute to service innovation with training & development opportunities
The chance to make a real difference in the lives of local residents
Based in Scunthorpe (Agile Working from Home Available)
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
If you would like to find out more please contact Vickie Warhurst Debt Management Team Manager on or
The Council
We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe well prosperous and connected. We are ambitious for North Lincolnshire we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values equality of opportunity excellence integrity and self-responsibility in all that we do.
The Benefits
Documents
Required Experience:
Unclear Seniority
Key Skills
- Databases
- Inventory Control
- Law Enforcement
- Warehouse Experience
- Computer Literacy
- Business requirements
- Sharepoint
- Training & Development
- Property Management
- Public Speaking
- Supervising Experience
- Stocking
