Damage Recovery Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking an experienced Damage Recovery Agent to manage subrogation claims accurately and with a strong commitment to delivering exceptional customer this role you will oversee the entire claims processfrom investigation to settlementwhile collaborating with insurers credit card companies renters and other key stakeholders to ensure timely resolutions. This role is crucial to optimizing collections and maintaining legal compliance. It also keeps management informed with regular updates on the status of claims.
You will:
Conduct investigations by contacting appropriate parties to assess incident timing determine fault and gather insurance information.
Review and verify subrogation documentation for accuracy and completeness then submit it to the liable parties for damages to company vehicles.
Analyze rental agreements repair estimates police reports and invoices to support claim negotiations and settlements.
Ensure timely and accurate data input into the claims system for accounting and reporting purposes.
Send subrogation-related documents using the most efficient and cost-effective methods.
Track claims periodically to ensure timely resolution and follow-up.
Utilize reporting tools to communicate outcomes and distribute claim status updates regularly.
Ensure all communications comply with state and federal regulations and consumer protection laws.
Resolve customer service operations accounting and insurer conflicts making decisions that align with the companys best interests.
Stay updated on industry best practices and incorporate them into claims procedures.
Requirements:
Minimum of three years of collection experience
Previous experience with online systems and reporting tools is preferred
Knowledge of automobile accident rules of fault and insurance coverage
Knowledge of consumer protection and legal regulations regarding consumer collections
Excellent communication and organization skills including good telephone etiquette
Ability to solve problems involving multiple stakeholders
Ability to communicate effectively with demanding customers or third parties
Intermediate or above skill level with MS Office Excel and Word programs
We offer:
Medical Vision Dental 401k Employee Discounts Referral bonus
Company Life Insurance
Company-paid AD&D Insurance
Flexible spending accounts & other voluntary benefits
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Unclear Seniority
Key Skills
- Tow Truck Experience
- Classroom Experience
- Computer Skills
- Flatbed Experience
- Military Experience
- Law Enforcement
- Mechanical Knowledge
- Conflict Management
- Analysis Skills
- Commercial Driving
- Computer Literacy
- DocuSign
About Company
Car rental and van rental worldwide. Discover very exciting offers and book online to save money with our convenient and hassle free booking. Find out more!
