Manager, Technical Operations

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Reporting to the Senior Director of Cyber and Service Operations the Manager of Technical Operations is responsible for leading managing and continuously enhancing the technical operations this role you will ensure the effective delivery of enterprise infrastructure services across both on-premises and cloud environments. Key responsibilities include developing and executing the strategy and roadmap for core IS infrastructureencompassing people processes and technologyas well as overseeing the ongoing operation maintenance and continuous improvement of these services.

Join our Technical Operations team by applying today in Vancouver BC!

Essential Responsibilities:

Ensure consistent and efficient delivery of technical operations services by streamlining workflows optimizing resources and applying best practices for timely and cost-effective service
Oversee the teams response to incidents and service requests by establishing clear protocols for logging prioritizing and resolving issues in a timely manner
Manage vendor and partner relationships to ensure infrastructure services meet Ledcors standards and expectations including contract negotiations and performance oversight
Assign tasks balance team workloads and prioritize initiatives to ensure effective use of resources and alignment with organizational goals
Develop and maintain a three-year technical operations roadmap that supports Ledcors business and shared services strategies
Drive improvements in infrastructure governance by identifying enhancement opportunities defining key metrics and implementing reporting mechanisms to track progress
Lead and grow the Technical Operations team through effective hiring mentoring and skill development to ensure the right people and capabilities are in place
Work closely with business and shared services leaders to ensure infrastructure services meet evolving needs efficiently and effectively

Qualifications:

Bachelors degree in business Information Systems Management Operations
Min of 8 years experience building mentoring and leading highly effective teams
3-5 years experience leading and building effective Technical Operation programs
3-5 years experience constantly improving Technical Operation services
3-5 years experience building and executing strategies and plans
5 years experience identifying gathering requirements and expectations; collaborating with and communicating with stakeholders at various levels
Strong technical background in relevant technologies such as Cloud Services (Azure) Windows Linux Networks and Database

Compensation

$100400- $138050 Annual

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.

Required Experience:

Manager

Essential Responsibilities:

Ensure consistent and efficient delivery of technical operations services by streamlining workflows optimizing resources and applying best practices for timely and cost-effective service
Oversee the teams response to incidents and service requests by establishing clear protocols for logging prioritizing and resolving issues in a timely manner
Manage vendor and partner relationships to ensure infrastructure services meet Ledcors standards and expectations including contract negotiations and performance oversight
Assign tasks balance team workloads and prioritize initiatives to ensure effective use of resources and alignment with organizational goals
Develop and maintain a three-year technical operations roadmap that supports Ledcors business and shared services strategies
Drive improvements in infrastructure governance by identifying enhancement opportunities defining key metrics and implementing reporting mechanisms to track progress
Lead and grow the Technical Operations team through effective hiring mentoring and skill development to ensure the right people and capabilities are in place
Work closely with business and shared services leaders to ensure infrastructure services meet evolving needs efficiently and effectively

Qualifications:

Bachelors degree in business Information Systems Management Operations
Min of 8 years experience building mentoring and leading highly effective teams
3-5 years experience leading and building effective Technical Operation programs
3-5 years experience constantly improving Technical Operation services
3-5 years experience building and executing strategies and plans
5 years experience identifying gathering requirements and expectations; collaborating with and communicating with stakeholders at various levels
Strong technical background in relevant technologies such as Cloud Services (Azure) Windows Linux Networks and Database

Compensation

$100400- $138050 Annual

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Employment Equity

Required Experience:

Manager

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

Apply Now

About Company

Ledcor

The Ledcor Group of Companies is one of North America’s most diversified construction companies, serving the building, heavy industrial, civil and infrastructure, mining, pipeline, power and communications sectors. Ledcor also owns operations in aviation, marine transportation service ... View more

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