Pension Administrator

Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital
Department: People & Culture
Reports to: Senior Manager Employee Records & Payroll
Hours: 37.5 per week
Status: Permanent Full-Time
Closing Date: October 25 2025

Position Summary

We are seeking a detail-oriented and highly motivated Pension Administrator to join our People & Culture team at Toronto General this critical role you will be responsible for the accurate and effective administration of the Healthcare of Ontario Pension Plan (HOOPP) define benefit plan in accordance with the plan design and regulatory requirements. You will ensure the integrity of pension processes perform routine and specialized pension calculations support audits and compliance activities and contribute to continuous process improvements.

As a key contact for managers and employees you will provide expert guidance on HOOPP matters while supporting broader HR operational support across the University Health Network (UHN).  You will play a central role in the annual HOOPP Member Data Collection (MDC) process manage reconciliation and accounting for all HOOPP-related transactions including leave contributions and retroactive adjustments and help ensure timely accurate data submission. This role offers the opportunity to work collaboratively in a dynamic hybrid environment and make a meaningful impact on our organizations pension management and employee experience.

About you

You bring a minimum of three years of hands-on experience administering pension plans and possess a solid understanding of payroll processes related to pension administration. Your analytical mindset and sound judgment enable you to tackle complex pension calculations and data validation with precision. You are an excellent communicator both written and verbal adept at explaining pension concepts clearly to a variety of audiences. Your proficiency with Microsoft Office particularly intermediate to advanced Excel skillsincluding formulas pivot tables and v-lookupssupports your ability to manage detailed data efficiently. You excel at organizing competing priorities managing multiple tasks and maintaining exceptional attention to detail in a fast-paced environment. Above all you are committed to delivering outstanding customer service and fostering strong relationships with internal and external stakeholders.

Duties

• Pension Administration:
  • Update member data in compliance with plan rules and legislative requirements.
  • Process employee event transactions through HOOPP Connect including enrollments status changes retirements terminations deaths and buybacks.
  • Maintain and reconcile member records and plan assets within the HOOPP system ensuring data accuracy and integrity.
  • Analyze reports and determine pension implications for employee/employer contributions on various events such as retroactive adjustments and leaves of absence.
  • Serve as the primary liaison for HOOPP Client Services to resolve escalations and clarify transaction interpretations.
  • Provide exceptional customer service by addressing inquiries from pension plan members retirees and beneficiaries via multiple communication channels.
  • Process complex pension transactions in adherence with service standards and regulatory compliance including the Ontario Pension Benefits Act.
  • Manage the pension administration process for employees on leaves of absence including coordination of HOOPP contributions during the leave period. Administer HOOPP payments during employees leaves and process appropriate cost recovery (back charges) to the employees home department FCC.
  • Oversee HOOPP reporting for all retroactive payments to ensure compliances and accuracy in pension contributions and reporting.
  • Collaborate with Payroll Administrators to manage premium payments and reconciliation.
  • Coordinate with third-party administrators and internal teams to ensure timely and accurate reporting.
  • Lead or participate in special projects focused on operational improvements and enhanced client satisfaction providing recommendations to leadership.
• Pension Analysis:
  • Calculate pension adjustments including reversals and past service credits.
  • Conduct data validation and reconciliation to ensure accurate benefit calculations and annual pension statements.
  • Perform monthly and quarterly audits of pension and lump sum payments.
  • Lead the year-end Member Data Collection (MDC) activities including data updates and validations.
  • Conduct regular audits and reconciliations of pension data including member contributions and service credits.

Qualifications :

• Bachelors degree in Finance Human Resources Business Administration or a related discipline.
• 3 years of progressive experience in pension administration and data analytics.
• Comprehensive knowledge of Canadian pension legislation including the Ontario Pension Benefits Act and regulatory compliance standards.
• Advanced proficiency in Microsoft Excel (formulas pivot tables VLOOKUPs) with experience in HOOPP systems and HRIS platforms considered an asset.
• Exceptional analytical and problem-solving skills with a focus on accuracy and detail.
• Strong communication and interpersonal abilities capable of translating complex pension information for diverse audiences.
• Proven organizational skills with the ability to manage competing priorities in a deadline-driven environment.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time