Customer Adviser

Our purpose is to make a positive difference to the lives of our customers our communities and our people. This means as a customer-owned organisation were passionate about doing the right thing and helping people achieve their goals.

Whether its our customers that are saving for their future or buying their dream homes supporting our communities to make a real difference around our region or investing in our people who want to work hard and realise their career ambitions were here to brighten the lives of those we work for and work with.

Were looking for a Customer Adviser to join us on a full-time permanent basis working 37.25 hours per week. The role will be primarily based at our Whitehaven branch but you will be required to work in any of our other branches in the West Cumbria area depending on business need.

The Benefits

• Salary - Starting salary of 25532 p.a. moving to 27179 p.a. upon completion of training
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. Well work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme plus a personal wellbeing day.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The role:

Exceptional service at The Cumberland is something our customers can rely on. Its really important that you love talking to customers as much as they love talking to us.

As a Customer Advisor you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. Youll be dealing with customers across multiple channels so its important that youre an excellent communicator a team player and adaptable as youll also be required to work collaboratively with other business areas.

About you:

To succeed you will have:

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• The ability to build relationships with customers and within the community
• Confidence in working towards key performance objectives
• Enthusiasm and flexibility to meet our customers needs in any setting

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.