Technical Claims Handler (Holman Team)

Job title: Technical Claims Handler

Department: SoppSopp Holman Customer Team

Location: Peterborough

Hours: 37.5 hours per week hybrid basis after the first month

Salary: From 26074

Were looking for a Technical Claims Handler to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies.
**Great career development opportunities grow with us.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers clients 3rd parties and repairers.

• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.

• Using Activate Groups bespoke software and databases to record update and maintain information relating to each claim

• Manage own workload prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service

• Provide accurate updates to team managers and customers as required

• Ensure that all SLAs are met and exceeded

• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Skills and Experience

• Excellent customer service skills

• Ability to handle a high volume of calls daily

• Excellent written and verbal communication skills

• Able to manage own time and workload

• Experience of working in a target driven and fast paced environment desirable

• Experience within the insurance and claims industry desirable

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:

Purpose: Make someones bad day better

Values:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.