Field Service Technician II

The Field Service Technician II plays a crucial role in troubleshooting maintaining and repairing low voltage systems including network infrastructure surveillance cameras servers NVRs access control hardware and software and audio-visual systems. Reporting directly to the Service Manager this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise Ones on-call service program is a key component of this role.

Key Responsibilities

• Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment.
• Customer Service Excellence: Provide exemplary customer service consistently maintaining the highest service standards and client satisfaction.
• Field Leadership: Lead by example guiding Field Service Technician I employees to ensure efficient first-time resolution of service issues.
• Project Execution: Implement job plans with a focus on quality assurance and safety compliance ensuring project completion meets company standards.
• Autonomous Field Operations: Operate independently in the field making informed decisions to resolve technical issues on-site.
• Technical Troubleshooting: Diagnose service and repair low voltage systems in commercial and enterprise environments ensuring all repairs adhere to company and industry standards.
• Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed including notes photos and communications in online ticketing systems and timecards.
• On-Call Rotation: Participate in the on-call rotation providing emergency after-hours service as required.
• Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards ensuring it is always in optimal condition.
• Professional Conduct: Maintain a professional appearance and demeanor at all times representing the company positively in all interactions.
• Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
• Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent Service Manager and dispatchers.
• Additional Duties: Perform other related services as required on-site with flexibility to adapt to changing job demands.

Qualifications

• Experience: 5 years of experience in Audio Visual Security Intercom/Paging and Infrastructure Cabling.
• Technical Knowledge: Strong understanding of programming technical commissioning guidelines and troubleshooting philosophies.
• Industry Expertise: Familiarity with industry-standard tools equipment and test devices such as Fluke testers meters and OTDR.
• Security Background: Preferred candidates will have a robust background in physical security systems.
• Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills particularly in relay logic and system diagnostics.

Desired Certifications & Training

• Genetec
• Software House
• Lenel
• Feenics
• Milestone
• Avigilon
• Crestron

Skill Requirements

• Flexibility: Willingness to work overtime as needed to meet construction and service schedules.
• On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.
• Travel: Willingness to travel at least 60% of the time within the designated service market with occasional out-of-town travel up to 20%.
• Technical Proficiency: Competent in using computers and industry-specific software.
• Physical Requirements: Ability to handle physical workloads including lifting and carrying up to 50 lbs and the ability to walk sit and stand for extended periods.
• Driving Record: Must possess a clean driving record and hold a current state drivers license.

Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!