Lead Patient Service Representative General Surgery Nampa
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
At Saint Alphonsus Health System we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues we pride ourselves on exceptional service and the highest quality of care.We are looking for a highly motivated individual to support our General Surgery team as a Lead Patient Service Representative.
As a Patient Service Representative Lead you will work in conjunction with physicians and clinical staff to take care of patients administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting.
You will work closely with the Practice Manager to provide leadership and direction to the PSR team and coordinate PSR coverage in the clinic. You will personally provide assistance with registration and duties where needed. You will also support efficient clinic flow and communicate accurately and positively with team members as well as working with the Practice Manager to ensure practice policies and guidelines are being met.
POSITION DETAILS: This Lead position will support the Nampa General Surgery team as well as ENT and Urology outreach. The schedule for this role will be Monday - Friday from 8:30AM - 5:00PM (or similar). The General Surgery Clinic is located at: 4400 E Flamingo Ave Ste 200 Nampa ID 83687.
MINIMUM QUALIFICATIONS:
Minimum of 3 years of experience in healthcare preferred.
Customer service experience .
Electronic health record (EHR) experience a plus.
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows understands incorporates and demonstrates the Organizations Mission Vision and Values in behaviors practices and decisions.
Performs Lead duties including but not limited to orienting mentoring training scheduling and coaching employees.
Assist the Practice Manager with monitoring work performance and provides input on performance evaluations.
Creates schedules and manages timecards.
Ensures staff are informed of and comply with written policies and procedures to support clinic.
Promotes and fosters teamwork.
Assists the Practice Manager with maintaining accurate employee files.
Reacts in a timely manner to resolve patient complaints promoting customer service.
Protects patients rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPAs regulations.
Participates in network process improvement projects as needed.
Assists with efforts to foster financial stewardship.
Maintains business office inventory and equipment and order supplies.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race color religion gender marital status national origin age disability sexual orientation or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
