Customer Service Rep

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 12-10-2025

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Representative

Location: Lisbon Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Handle customer interactions across various communication channels including phone email live chat and social media.
Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
Assist with general questions product or service information and basic technical support.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
Previous experience in internet / financial industry preferred
Strong verbal and written communication skills across various platforms (phone email chat social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized detail-oriented and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more

Position: Customer Service Representative Location: Lisbon Portugal Work model: Remote Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle customer interactions across various communication channels...