Senior Product Associate, Wires Product Operations – Banking Payments
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 99750 - 150000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join the Chase Banking Payments team and help deliver a best-in-class wire customer experience. As part of a dynamic and rapidly evolving group youll drive operational excellence collaborate with talented colleagues and contribute to innovative solutions that meet the growing needs of our clients. Be part of a team that values organization customer focus and continuous improvement.
Job Summary
As an Associate in Wires Product Operations you will drive operational excellence for the Wires product across all channels applications and segments. You will support day-to-day operations for both incoming and outgoing wires manage issue resolution handle executive escalations and provide reporting and this role you will collaborate with Wire Product Owners and experts across lines of business to ideate and deploy solutions that enhance the wire customer experience.
- Support end-to-end product operations for the Wires product ensuring seamless execution across all channels.
- Lead executive escalations including research partner engagement and communication to senior leaders.
- Manage research and responses for internal employee feedback requests.
- Coordinate issue management by opening tracking and resolving issues from end to end.
- Support major incident activities by joining triage calls representing the Wires Product and providing timely updates through resolution.
- Share root cause analysis and incident activity with relevant stakeholders.
- Represent the Wires Product team in corrections cases providing information and follow-ups to remediate customer issues.
- Track issues and trends sharing comprehensive information with product and partner teams to inform solutions.
- Collaborate with cross-functional teams to implement enhancements and hold partners accountable for execution.
- 3 years of professional experience
- Proven track record of managing production and operational issues.
- Strong organizational skills and effective verbal and written communication skills.
- Ability to analyze opportunities recommend solutions and communicate them clearly.
- Strong influencing partnership and collaboration skills to drive cross-functional teams.
- Ability to work productively in a matrix management organization.
- Experience supporting product development.
- Positive team-oriented attitude.
- Controls-focused mindset.
Preferred qualifications capabilities and skills
- Experience in payments or wires.
- Experience in analytics.
Required Experience:
Senior IC
Key Skills
- Financial
- AXA
- Horticulture
- Market Research
- Chemistry
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
