Product Success Manager (mwd)

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job description

At Fashion Cloud were on a mission to re-think how brands and retailers collaborate through cutting-edge software solutions to re-think Replenishment business. We envision a Smart Replenishment future characterized by data-driven insights and decisions efficiency as well as a seamless user experience.

As a Product Success Manager (m/f/d) you are the driving force behind the success of the (Smart) Replenishment software solutions.

About the job:

Customer Onboarding & Adoption
You guide brands and retailers in successfully using our Replenishment tools like Smart Replenishment and B2B Webshops. Your goal: a smooth onboarding process and long-term success.

Customer Engagement & Change Management
Through trainings tutorials and best practices you ensure that our customers unlock the full potential of our solutions.

Strategic Account Management
You build strong relationships with our customers and identify opportunities for mutual growth and optimization.

Product Feedback & Improvement
You are the voice of the customer bringing valuable market insights to our product team helping our solutions continuously improve.

Problem-Solving & Support Escalation
Lets get technical! You understand the data flows and processes behind our solutions and serve as the first point of contact for technical challenges. By working closely with support and tech teams you help resolve issues quickly and efficiently.

Job requirements

We think youll be a great fit if you bring:

A strong understanding of B2B (ordering) platforms inventory management and data-driven decision-making ideally in fashion retail/wholesale.
Problem-solving skills with a proactive mindset able to address challenges before they escalate.
Excellent communication and presentation skills to train users engage with stakeholders and translate complex solutions into clear benefits.
Organizational talent planning executing and keeping an overview- comes naturally to you.
Ideally you have at least 3 years of relevant experience.
You speak Dutch and/or German as well as English.

Whats in it for you

Free choice of laptop and equipment (e.g. MacBook)
Flexible working times - No 9 to 5 you are in charge of your time!
20 Days Europe Remote Working Program
A great office - we stick to a hybrid work model (minimum 2 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home
Regular team activities - Christmas party Trivia nights and even trips abroad to celebrate success together!
Health is wealth - Sports membership discount mental health support by
Continuous education - 1000 yearly development budget books and free online tutorials from Pluralsight
Sabbatical option one month for 3 years at Fashion Cloud and 3 months if youve been with us for 5 years

All done!

Your application has been successfully submitted!

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Required Experience:

Manager

Job descriptionAt Fashion Cloud were on a mission to re-think how brands and retailers collaborate through cutting-edge software solutions to re-think Replenishment business. We envision a Smart Replenishment future characterized by data-driven insights and decisions efficiency as well as a seamless...