Luxury Spa Manager (Waldorf Astoria Riviera Maya)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A Spa Manager is responsible for assisting the Spa Director with operations team management and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.
What will I be doing
As a Spa Manager you will be responsible for assisting the Spa Director with operations team management and training to deliver an excellent Guest and Member experience. A Spa Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:
- Assist Spa Director with managing operations
- Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings payments and consultation cards
- Assist Spa Director with managing spa team members to ensure high motivation provision of high-quality service and ongoing development
Assist Spa Director with the recruiting managing training and development of the team
- Assist Spa Director in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programs improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalized service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash stock and equipment and ensure all department procedures are followed
- Ensure health safety and COSHH regulations are complied with and club rules are observed by members clients and guests
What are we looking for
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Supervisory experience within the luxury spa industry
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Passion for customer service
- Ability to meet financial targets
- Relevant qualifications
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
