Application Support Analyst

Working at Walker

At Walker your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery renewable energy paving and construction aggregates and emulsions are a fifth-generation family-owned company founded in 1887 operating from our base in the Niagara Region with facilities across Canada and the United States.We care about the environment each other and our neighbours and give back to our communities.Join us on our journey to build a sustainable future together.

About the Job

Do you thrive in a fast-paced hands-on technical environment Are you passionate about solving problems and supporting mission-critical systems

Were looking for a Systems Support Specialist to join our team based out of Niagara Falls ON. Reporting directly to the Software Application Manager youll be a key player in supporting the digital backbone of our operationsprimarily our scale-house systems a vital component in the aggregate and environmental services industry.

This role goes beyond typical tech support. Youll be involved in everything from real-time issue resolution and system monitoring to enhancement projects and vendor collaboration. Every day brings new challenges and opportunities to make a real impact. Courtesy tact and professionalism are essential as youll be working closely with a variety of teams across the organization.

Salary range $55000 to $65000 based on experience.

What Youll Be Doing

• Provide front-line technical support (phone email remote and onsite) to minimize downtime and boost productivity

• Deliver hands-on training and retraining to staff both one-on-one and in groups

• Conduct routine monitoring and administration of critical systems

• Analyze user requirements and help develop custom solutions and reports

• Collaborate with internal IT team members to troubleshoot and resolve technical issues

• Liaise with external vendors to ensure smooth system functionality

• Assist with the implementation and modification of systems across various sites

• Stay current with emerging technologies that affect our operations

Heres What You Need

• Diploma or degree in Computer Science Programming or equivalent experience

• 23 years of experience in technical support or IT systems

• Knowledge of SQL and relational databases is a strong asset

• Valid Ontario G Drivers Licence and access to a vehicle (travel required)

• Strong problem-solving multi-tasking and customer service skills

• Excellent English communicationwritten and verbal

• Proactive adaptable and eager to learn new systems

Whats in it for you

• You become part of a team you can count on

• A comprehensive total rewards package and benefits to support your wellbeing

• Leaders who support your growth and success

• Flexible work policies and strong work-life balance

• Give back to our communities with two paid volunteer days annually and opportunities to become involved in events

Ready to take the next step in your IT career
Apply today and be part of something that matters.

At Walker your contribution matters. If you share our commitment to giving back to your community and caring about the environment wed love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applicationsfrom qualified candidates of all ethnicities race religions gender identities and expression Indigenous communities and persons with disabilities.

Should you require any accommodation in applying for this role or throughout the interview process please let us know when contacted and we will work with you to meet your thank all applicants for their interest however only those selected for further consideration will be contacted.