Software Support Engineer II
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Job Location:
Monthly Salary:
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Software Support Engineer II
Why We Have This Role
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each our collaborative culture you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
How Youll Find Success
- You turn unclear customer problems into clear steps to test and fix without needing much direction.
- You take initiative: you ask for the outcome gather the context from logs metrics and code and then get it done.
- You communicate early and often set expectations and help others make good choices with simple fact-based updates.
- You dont just fix issues - you stop them from happening again by spotting patterns suggesting solid fixes and adding alerts and runbooks.
- You are hands-on with code (Java/Node/Go) SQL and system data to find root causes and check your fixes.
- You make the team faster by automating repeat work improving CI/CD and building simple tools and reports.
- You work well with Support Product and Engineering across time zones balance urgency with long-term quality and raise the teams skills by sharing what you learn and guiding others through hard production problems.
How Youll Grow
- Youll grow by tackling high-impact production issues that stretch your debugging coding and systems skills.
- Youll learn new tools and technologies across the stack - from backend services and data pipelines to monitoring and CI/CD - and use them on real problems.
- Youll take on increasingly complex projects moving from fixing individual issues to shaping preventative tools alerts and reliability practices.
- Youll broaden your influence by partnering with Support Product and Engineering improving your communication and leadership and mentoring others as you gain expertise.
Things Youll Do
- Triage and analyze customer-reported issues across multiple services and product feature areas investigating both immediate problems and broader patterns or needs beyond single issue scopes.
- Investigate application code and logs to identify root causes troubleshoot complex issues and implement fixes or provide detailed information to application engineers.
- Resolve escalated issues from more junior engineers demonstrating an in-depth understanding of the platform and tools.
- Design implement and utilize tools and reports to accelerate issue resolution and improve operational efficiency.
- Cooperate closely with Engineering Customer Success Customer Support and Product Management teams locally and internationally to ensure seamless communication and issue tracking.
- Identify and monitor trends in application quality and performance implementing alerts and proactive measures to safeguard key business metrics.
- Operationalize services and product features with minimal oversight creating sustainable processes that enable other teams to manage ongoing tasks effectively.
- Serve as a mentor and knowledge resource by teaching and guiding junior team members to build overall team capabilities.
What Were Looking For On Your Resume
- 2-5 years of experience in similar role
- Ability to read code (like Java Node Go)
- Ability to read application logs
- Familiarity with one of the scripting languages (Bash Python Perl or other)
- Ability to write SQL queries and execute common DB operations (extracts mass delete etc)
- Experience in diagnosing customer production issues
- Experience building and/or managing software deployment pipelines (CI/CD)
- Excellent English communication skills written and spoken
- Analytical thinking
- Proactive approach to issues and trends
What You Should Know About This Team
- With millions of responses per day and a goal to grow their data platform 10x over the next year the Qualtrics engineers are tackling interesting challenges across the stack.
- As a team well build the next industry-leading XM Platform - helping every business to become more customer-centric.
- We will not only shape our product but improve the direction of the companies that use our platform through our choices. Come help us change the world!
Our Teams Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
- Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
- Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- QED PROGRAM - Qualtrics Engineer Development (QED) program: support engineering learning activities up to 10% of engineering work time each quarter.
- Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts lunches snacks and drinks for everyone in the office
- Tax-deductible expenses (up to 50% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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Key Skills
- International Development
- Accountancy
- C#
- ESL
- Java
- Jboss
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
