IT Operations Officer NOB

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WHY TO WORK AT WFP

Join us to make a difference!

SAVING & CHANGING LIVESMake a difference the world will are driven by our mission to fight world hunger and feed peoples dreams of a brighter future.

GLOBAL COMMUNITYBuild bridges that unite people across the part of a global diverse and multicultural community like WFP will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIESUnlock possibilities you never thought youd goes anywhere it is needed and does whatever it takes to get the job done.

JOB TITLE: IT Operations Officer
TYPE OF CONTRACT/GRADE: Fixed Term / NOB
UNIT/DIVISION: ICT / Support Services
DUTY STATION: Amman Jordan
DURATION:1 year with the possibility of extension based on performance

Open to Jordanian Nationality only.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

To deliver efficient and effective IT and Telecommunications (TC) services contributing to sound innovative solutions that enable staff to deliver food assistance to beneficiaries in line with WFPs strategy. The Job holders report to a Head of Support Services.

KEY ACCOUNTABILITIES (not all-inclusive within delegated authority):

• Contribute to the development of plans and budgets and manage the deployment of IT/TC systems aligned with business needs in accordance with WFP corporate standards.
• Monitor and maintain IT/TC systems and networks ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
• Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost in line with WFP rules and regulations.
• Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities investments and costs identifying ideas to increase cost-efficiencies where possible. Knowledge Management Strategy design operations. Data analysis and Visualization..
• Maintain and develop technical expertise and understanding of industry developments.
• Provide advice to managers and users understanding and resolving issues and ensuring IT policies procedures systems and tools are correctly applied to support them.
• Mentor and supervise more junior staff acting as a point of referral and supporting them with more complex analysis and queries.
• Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
• Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
• Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
• Maintain up-to-date service catalogue of IT solutions offered to the business including current retired and pipelined to support effective knowledge and capability management.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis. BCP DRR EPR.
• Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
• Lead Strategic direction of ICT unit. Develop IT strategy for CO in-line with Global IT Strategy
• Responsible and Accountable for Cyber Security and Corporate Governance
• Other as required.

QUALIFICATIONS AND EXPERIENCE

Education: Advanced university degree in Computer Science or other relevant field or First University degree with at least 5 years of professional work experience or trainings/courses.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• At least (3) years of postgraduate professional experience.

• Has performed user support activities resulting in timely high-quality delivery of services to user community including the emergency operations user community.
• Has coordinated and managed small medium or large projects.
• Has assisted in change management procedures Digital Transformation activities and processes.
• Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ and field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has proven experience analyzing service management results and developing service enhancement recommendations.
• Has keen ground-level experience implementing IT and telecoms systems in emergencies
• Systems/Solutions Development and development frameworks experience

Knowledge & Skills:

• Has co-led change management procedures activities and processes at HQ and field.
• Has co-designed standards and protocols for service excellence within own domain or at a HQ and field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has data analysis visualization and infrastructure architecture

Language: Fluency in spoken and written English and Arabic

EXPECTED BENEFITS

WFP offers a diverse range of benefits and entitlements including annual sick and parental leaves allowance for eligible spouse and children and UN Joint pension Funds. In addition to a life-changing experience that saves and changes lives.

WFP is following the UN salary scale in Jordan; the expected net pensionable salary ranges between JOD 38969 and 50879 JOD per year; depending on the years of experience exceeding the minimum requirements.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.