Head of Customer Success
Share
Job Location:
San Francisco, CA - USA
Yearly Salary:
USD 110000 - 200000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were hiring for a handson Head of Customer Success to join our founding team and build the postsales function for our healthcare compliance AI platform. Rather than just maintaining accounts youll own the entire postsale journey - from onboarding through renewals and expansion - ensuring our customers see measurable value from day one. Your goal is to crack AI activation in healthcare enterprise - create a CS machine that feels consumer-simple. 1-month not 1-year implementations 100% usage not 10% lightning-fast time-to-value. Youll have founderlevel ownership: expect to design the strategy stand up processes and tools and partner directly with customers and product to shape our roadmap and playbooks.
Tasks
Responsibilities
Stand up Customer Success from 01: playbooks for onboarding adoption QBRs renewals.
- Own retention and growth: NRR/GRR health scores risk flags expansion pipeline.
- Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training.
- Close the loop with Product/Sales/Eng: turn customer signal into roadmap and wins.
- Hire and coach the team; stand up systems and dashboards (Salesforce/Gainsight) to forecast.
Requirements
Qualifications
Strong across frontend backend: React Postgres.
- Hunger: High agency a willingness to learn and a drive to do whatever it takes
- Customer-obsessed: unsolved user issues keep you awake at night.
- Intellectually humble: low ego high curiosity collaborative.
- Biased toward action: You act you dont wait
Benefits
Relocation Assistance 401k Retirement
Health Insurance Vision Insurance
Dental Insurance
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
People™ is an international service provider for HR Management & Outsourcing Solutions. We build value-based relationships by providing reliable HR Services consistently for the past two decades. Today, People™️ is the market leader for Staffing Solutions and HR Services across t ... View more
