DGS Technical Support Analyst 2

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job ID: 777729

Position: Technical Support Analyst 2

Department: DGS

Location: 101 North 14th Street Richmond Va. 23219

Duration: 06 Months

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Job ID: 777729 Position: Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond Va. 23219 Duration: 06 Months Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk pla...