.Net Production support Application support (L3L2) Lead Hartford, CT Fulltime opportunity

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

Role- Support Lead

Location: Hartford CT Hybrid Onsite 4 days a week

Duration: Fulltime opportunity

Support lead with expertise in C# .NET (3.5 4.8 Core) SQL Server 2022 WebForms MVC JavaScript and jQuery. The ideal candidate should have proven experience leading a onsite offshore support team that provides L2/L3 support to business-critical applications.

Candidate will perform following activities

Manage L2/L3 services in onsite offshore model for legacy applications developed in Framework (3.5 4.8) .NET Core and (WebForms MVC) on AWS platform
Lead support team of fullstack developers and SQL developers.
Establish support processes which are adhering to ITIL guidelines
Manage client expectations. Setup right expectations through effective communication and reporting.
Provide L2/L3 support
Establish efficient Incident triaging tracking mechanism to adhere to contractual SLA.
Support develop and optimize SQL Server 2022 queries stored procedures.
Work with Visual Studio 2022 to support develop and debug applications.
Implement client-side scripting using JavaScript jQuery and AJAX.
Design and develop RESTful APIs and integrate third-party APIs.
Work in an Agile/Scrum environment to deliver enhancements
Troubleshoot debug and optimize application performance.
Write clean maintainable and efficient code following best practices.

Technical Skills Required:

Backend: C# .NET 3.5 .NET 4.8 .NET Core
Frontend: JavaScript jQuery HTML5 CSS3 Bootstrap
Database: SQL Server 2022 (Stored Procedures Indexing Optimization)
Frameworks: WebForms MVC
IDE & Tools: Visual Studio 2022 Git/TFS Azure DevOps
Web Services: RESTful APIs Web API WCF (optional)
Working knowledge of Atlassian Jira and ServiceNow
Hands-on knowledge of AWS services

Preferred Qualifications:

Working knowledge of Atalasoft dotImage kendo Controls is a plus
Experience with CI/CD pipelines for deployment.

Sharing the complete Job detail for this position.

Please send me a write up on following questions asked by panel to proceed forward with the submission.

Ability to communicate effectively with business stakeholders as well as onshore/offshore cross functional technical team
Experience leading production support including an understanding of ITIL concepts like Incident Management (for example should be able to explain what is L1 L2 and L3 activities and the definition of P1 P2 P3 prioritization as well as the measurement of SLAs like Mean time to response Meant time to resolution.
Willingness to be in a support team rather than an development team - this role is mostly bug fixes fulfillment of data service requests and orchestrating/facilitating the 6 member team to manage all L1 L2 and L3 production support activities for around 10 applications.

Thanks

Sanjay Kumar

Role- Support Lead Location: Hartford CT Hybrid Onsite 4 days a week Duration: Fulltime opportunity Support lead with expertise in C# .NET (3.5 4.8 Core) SQL Server 2022 WebForms MVC JavaScript and jQuery. The ideal candidate should have proven experience leading a onsite offshore support team that...