DRC-Help Desk Analyst 2-HDA2
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Candidates will work onsite in Franklin or Madison County.
Independently installs maintains configures upgrades and administers hardware and/or software in areas such as workstation support network administration server administration business continuity information security telecommunications and network connectivity and SAN administration following provided directions.
Develops innovative solutions to encounter problems by evaluating selecting adapting and modifying standard procedures.
Diagnoses analyzes and resolves issues forcustomers across multiple technological domains.
Interfaces with other platforms from bothhardware and software perspectives.
Provides informal mentorship opportunities topeers and/or lower-level staff through conversation observation or technicaldocumentation.
Responds verbally and in writing to questionsand concerns.
Performs other duties as assigned.
Strong experience supporting Windows 11
Experience with file server management activedirectory GPO settings.
Travel is required
| Skill | Required / Desired | Amount | of Experience |
| Diagnoses analyzes and resolves issues for customers across multiple technological domains | Required | 3 | Years |
| Strong experience supporting Windows 11 | Required | 3 | Years |
| Experience with file server management active directory GPO settings | Required | 3 | Years |
| Very extensive knowledge with Windows 11 active directory GPO settings | Required | 3 | Years |
| Demonstrates strong technical proficiency in operating systems (Windows macOS) | Required | 3 | Years |
| Experience with the Service Now IT service management application. | Required | 3 | Years |
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
