Funeral Claims Consultant
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Job Location:
Roodepoort - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To analyse assess and pay valid funeral claims within 48 hours from the time the last document is received. To detect fraudulent activities on funeral claims. Understand SBISs goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery. Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.
Qualifications :
Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification
FAIS Compliant
RE 5
Experience Required
Insurance Legacy & Enablement
Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category
Additional Information :
Behavioural Competencies:
- Articulating Information
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
Technical Competencies:
- NPS score of >80%
- ENPS Participation
- Refer all suspicious claims to Fraud operations.
- To Achieve fraud savings target as set out by business.
- 0% errors on Quality Assurance rating
- Finalize a minimum of 20 claims per day.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
