Senior Customer Success Manager-Learning

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

Senior Customer Success Manager  Learning   

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful adoption andengagement with their LinkedIn Learning Solutions a CSM you will be tasked with: 

• Serving as a Customer Champion and Advocate  

• Helping Customers realize value from their investment 

• Manage a book of business by prioritizing and delivering on key customer lifecycle events 

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Learning products and solutions. 

Responsibilities:  

• Commitment to personal journey withDiversity Inclusion and Belonging as this is atop priority for LinkedIn and many of itscustomers. 

• Partner with teams and execute solutions (sales implementation insights etc.)driveoverall customer adoption enhancecustomer success mitigate customer churnrisk and return on investment (ROI). 

• Act as a trusted advisor and provide ongoingconsultation and leading practicerecommendation to the book of businessand their management to drive productadoption and help ensure they leverage thesolution to achieve agreed upon operationalpriorities leading to full business value andagreed success criteria. 

• Develops and helps customer drive changemanagement principles and processes tosupport organizations transitioning to newprocesses tools or initiatives related toLinkedIn products and solutions. 

• Lead and maintain deep understandingofLinkedInproducts and industry knowledgeto effectivelydrive greater customerengagement on the mostrelevantfeatures/functionality for theirspecificbusinessneeds. 

• Identify churn risk and maintainhealthycustomer engagement levels byidentifying lowutilization and providingsolutions to further drivecustomersuccess. 

• Interpret and analyze customer insights todrive behavior change inproduct and act asvoice of customer to continuously improveourproduct systems andresources. 

• Align on customers business objectives andgoals to build measurable success plan andset a cadence of communication to deliverROI and operational reviews. 

• Share relevant data and insights that areimpactful to customers and tie back to theirsuccess drivers through operational reviewsto key customer stakeholders as wellasValue Reviews.  

• Provide best practices to help drive userbehavior and product adoption and mapsolutions to existing customer workflows. 

• Manage and execute projects geared todrive adoption of new products and serviceswithcustomers. 

• Track and document customeractivityviasystem Gainsight & Gong 

• Encourage customers to utilize appropriateLinkedIn resourcesto increase their utilizationon the LinkedIn platform. 

• Travel may be required.

Qualifications :

Basic Qualifications: 

• 5 years of experience in any of the following:Customer Success AccountManagement/Sales Consulting ProductTraining and Enablement ProjectManagement or Change Management 

Preferred Qualifications: 

• Applicable talent experience orLearning e-Learning Organizational L&D HumanCapital Management Software pre-sales and/orsales effectiveness experience 

• Proficient interpersonal skills demonstrated by theability to build authentic business relationships andeffectively manage relational challenges 

• Proficient organization project management andtime management skills 

• Experience analyzing data trends and clientinformation to identify product or growthopportunities in service of customer value 

• Proficient verbal and written communication skillsincluding expertise in presenting to both small andlarge remote audiences 

• Proficient understanding of Sales concepts andSoftware as a Service 

• Experience partnering with Director stakeholders 

• Experience managing client accounts with highrevenue impact 

• Bachelors degree or equivalent practicalexperience 

Additional Information :

Suggested skills 

• L&D Learning

• Communication  

• Stakeholder Management  

• Data Driven 

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

No

Employment Type :

Full-time