People Systems Analyst ServiceNow HRSD, ER & AI

Primary Function of the Position

Provide HRSD functional subject matter expertise to assist in supporting Intuitive Surgicals HR HelpNow (ServiceNow) platform and other related tool or systems as needed. Possess the functional technical and analytical abilities sufficient for the support and configuration knowledge of HRIS applications.

Essential Job Duties

• ServiceNow experience must be advanced level and have expertise in HRSD ER Employee Center Pro AI and on current release
• Develop and analyze reports and dashboard
• Configuration in lower environment POC and enhancements
• Resolve high level very complex or previously unknown issues requiring knowledge of ServiceNow Infrastructure
• Testing including quality assurance and strategies - Develop testing plans based on user stories/requirements including test cases/scenarios and related testing tools to support testing of solution ownership to ensure meets business requirements
• Improve systems performance by investigating problems and recommending solutions
• Provide system-related/technical guidance and training when applicable
• Creates optimization automation efficiencies in partnership with other teams (e.g. IT) when required
• Collaborate with business stakeholders IT and the greater HRIS team to ensure enhancements are optimally designed configured and work well within Intuitives systems infrastructure and are scalable
• Represent the department/function and act as lead on projects or workstreams
• May lead release cycles and oversee implementation and adoption of the releases working with IT and other key stakeholders
• Support the implementation or optimization of other modules based on roadmap
• Maintain awareness and advising on best practices and trends focus on product and service development user experience delivery and support and applying key technologies
• May cross-train or guide other as necessary
• Communicate clearly and effectively across all levels of the organization and to senior leadership

Ways of Working

• This role is based in our Sunnyvale CA office and requires a minimum of three days per week onsite.

Qualifications :

Required Skills and Experience

• Must have 8 years of ServiceNow experience in HRSD ER Employee Center Pro AI and on current release
• Bachelors Degree from an accredited institution is required
• Understanding of business process management project management product development user experience/voice of customer and technical change management
• Knowledge of table structure and understanding of security and roles
• Business acumen including critical thinking problem-solving and collaboration skills
• Good verbal and written communication skills; ability to distill complex concepts and tailor communications to cross-functional audiences
• Proven ability to partner and translate business requirements into system solutions that are scalable
• Proficient in Microsoft Office process mapping applications case management and tools used for projects (e.g. Smartsheet ServiceNow etc.)
• Excellent time management and follow through consistent delivery of results on time and/or as committed or expected by customers

Preferred Skills

• HRSD or related certification is a plus.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time